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GPS Insight Streamlines Processes for Allied Glass
Technology Category
- Networks & Connectivity - Global Navigation Satellite System (GNSS)
- Sensors - GPS
Applicable Industries
- Glass
- Paper & Pulp
Applicable Functions
- Field Services
- Maintenance
Use Cases
- Inventory Management
- Vehicle Telematics
Services
- System Integration
The Challenge
Allied Glass & Aluminum Products, a company based in Victoria, British Columbia, was facing challenges in managing its wide range of services. The company, which has been in business since 1960, provides a variety of services including installation, replacement, repair, and maintenance of commercial doors and windows. They also offer emergency repair services, making their day-to-day operations complex. The company was using a paper-based system for work orders, invoices, and other processes, which was proving to be inefficient. Technicians had to physically visit the office to receive new jobs, and coordinating different systems was a challenge due to the manual nature of the processes. The company recognized the need for an automated management system to streamline their operations.
About The Customer
Allied Glass & Aluminum Products is a company based in Victoria, British Columbia, that has been in business since 1960. The company serves a wide range of commercial and residential clients for their glass-related needs. They pride themselves on top quality workmanship and products, expertise, and personalized customer service. In addition to standard window treatments, the company’s services include the installation and design of skylights, sunrooms, custom showers, and railings. They also provide replacement, repair, and maintenance of commercial doors and windows for property managers. The company is on call 24/7 for emergency repairs, making their day-to-day operations challenging.
The Solution
Allied Glass chose to implement FieldAware by GPS Insight, a comprehensive cloud-based field service management solution. FieldAware uses modern web and mobile technologies to manage service requests, scheduling, dispatching, invoicing, and reporting. The solution integrates seamlessly with other business software and solutions, including QuickBooks, due to its open-API framework. This allows for easy integration with Accounting, CRM, or ERP solutions without complexity. FieldAware is accessible in real-time from any internet browser and from the FieldAware Mobile App, available for iOS- and Android-based smartphones. This allowed Allied Glass to connect teams easily and eliminate excessive paperwork. The solution also provided a variety of customizable tools to streamline processes and improve efficiency.
Operational Impact
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