Download PDF
Grand Central Hotel Belfast Sets the Standard for Inspired Guest Service
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
The Challenge
While bringing their newest property online, the leadership team’s goal to excel in delivering quality, personalised service was challenged. They required access to individual guest profile data that would enable staff to personalise the guest experience. Hastings knew they had to get ahead of their prospective guests’ needs prior to the grand opening at Grand Central Hotel Belfast. Without this important staff insight, guests would not receive the same personal attention to which they had become accustomed. They also needed real-time data related to guest room inventory and availability. Hastings’ leadership knew that their property management solution (PMS) must interface with their existing web reservations and channel management tools to bring in the necessary real-time data if they were to deliver consistent guest service at their new Grand Central Hotel Belfast and not miss a beat.
About The Customer
Hastings Hotels operates Northern Ireland’s finest destination hotels. The hotel portfolio has expanded over the past 50+ years to include seven luxurious properties, each with their own distinct character. Every property offers guests an impressive venue choice; above the glittering city lights, located amidst breath-taking scenery or on a world-famous golf course. Lavish rooms and suites make each location in the portfolio an unforgettable experience for guests.
The Solution
The power of Hastings Hotels’ long-standing partnership with Agilysys and its Visual One PMS solution assures the most accurate guest room inventory and availability, something that’s vital for saving valuable staff time and delivering an exceptional guest experience. The enterprise-wide PMS integration simplifies digital management of travel bookings and gives Grand Central Hotel Belfast the distinct competitive advantage of providing seamless guest service. Hasting Hotels has established itself as a brand that brings consistent guest service to each of its destinations. Having had a long-standing relationship with Agilysys, the group was firmly of the belief that the Visual One was the best choice for the Grand Central Hotel Belfast, making it the seventh location in the group to use the leading PMS solution. All seven properties now interact with one another via the property management technology, sharing guest profiles and enabling Hastings Hotels to continue its long-standing tradition of delivering five-star service.
Operational Impact
Quantitative Benefit
Related Case Studies.
Case Study
Improving Vending Machine Profitability with the Internet of Things (IoT)
The vending industry is undergoing a sea change, taking advantage of new technologies to go beyond just delivering snacks to creating a new retail location. Intelligent vending machines can be found in many public locations as well as company facilities, selling different types of goods and services, including even computer accessories, gold bars, tickets, and office supplies. With increasing sophistication, they may also provide time- and location-based data pertaining to sales, inventory, and customer preferences. But at the end of the day, vending machine operators know greater profitability is driven by higher sales and lower operating costs.
Case Study
Remote Wellhead Monitoring
Each wellhead was equipped with various sensors and meters that needed to be monitored and controlled from a central HMI, often miles away from the assets in the field. Redundant solar and wind generators were installed at each wellhead to support the electrical needs of the pumpstations, temperature meters, cameras, and cellular modules. In addition to asset management and remote control capabilities, data logging for remote surveillance and alarm notifications was a key demand from the customer. Terra Ferma’s solution needed to be power efficient, reliable, and capable of supporting high-bandwidth data-feeds. They needed a multi-link cellular connection to a central server that sustained reliable and redundant monitoring and control of flow meters, temperature sensors, power supply, and event-logging; including video and image files. This open-standard network needed to interface with the existing SCADA and proprietary network management software.
Case Study
Marine and Industrial Displays by Caterpillar
Caterpillar needed a flexible platform for a new generation of connected human-machine interfaces across a wide variety of industrial environments. Examples include marine, petroleum pumping, generators, custom hydraulics, mining, and rail applications.
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.