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IsoMetrix > Case Studies > GRC software that is integrated, visible, actionable
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GRC software that is integrated, visible, actionable

Applicable Industries
  • Transportation
Applicable Functions
  • Quality Assurance
Services
  • System Integration
  • Training
The Challenge
Transnet Freight Rail, a transportation company based in Johannesburg, South Africa, was facing challenges with its quality management system. Prior to implementing IsoMetrix, the company's systems were primarily paper and spreadsheet-based. This made the generation of reports and the analysis of trends extremely difficult and time-consuming. The company needed a solution that could consolidate and import data from the previous systems and spreadsheets, and manage change effectively.
About The Customer
Transnet Freight Rail is a transportation company located in Johannesburg, South Africa. The company has approximately 2900 employees, with 67 of them being system users. Before implementing IsoMetrix, the company relied on manual systems for quality management. These systems were primarily paper and spreadsheet-based, making it difficult to generate reports and analyze trends. The company needed a solution that could streamline these processes and improve efficiency.
The Solution
Transnet Freight Rail implemented IsoMetrix for Quality Management throughout the organisation in 2005. The roll-out of IsoMetrix took only three months. The most difficult aspects of the project were the consolidation and import of data from the previous systems and spread sheets, and managing change. IsoMetrix has created a single platform for all the management systems applicable to Transnet Freight Rail. It is a tool which formalises management systems, documentation and records and coordinates and monitors activities relating to the various risk disciplines. The company provides its own training and support internally with trained administrators. If necessary, technical support is available from the service provider.
Operational Impact
  • The IsoMetrix system does not require intense maintenance which means that Transnet Freight Rail has very low downtime.
  • The structural flexibility of the solution allows for ease of use at all levels.
  • IsoMetrix has created a single platform for all the management systems applicable to Transnet Freight Rail, formalising management systems, documentation and records and coordinating and monitoring activities relating to the various risk disciplines.

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