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New Relic > Case Studies > Halodoc's Health-Tech Platform: A Case Study on Improved App Performance and Cost Efficiency
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Halodoc's Health-Tech Platform: A Case Study on Improved App Performance and Cost Efficiency

Technology Category
  • Infrastructure as a Service (IaaS) - Cloud Computing
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Cement
  • Healthcare & Hospitals
Applicable Functions
  • Logistics & Transportation
  • Procurement
Use Cases
  • Construction Management
  • Infrastructure Inspection
The Challenge
Indonesia-based healthcare company, Halodoc, was founded in 2016 to address a significant problem in Indonesia: a severe shortage of doctors for its population of over 270 million people. The scarcity of healthcare professionals was further exacerbated by the uneven distribution of doctors across the country. Halodoc's health-tech platform aimed to bridge this gap by connecting patients with licensed doctors, hospitals, pharmacies, insurance providers, and labs through a single platform accessible via mobile or web application. However, the COVID-19 pandemic led to an unprecedented surge in demand for virtual health services. The technology team was faced with the challenge of delivering optimal customer experiences with high uptime and reliability, while managing the increased system load.
About The Customer
Halodoc is a healthcare company based in Indonesia, founded in 2016. The company was established to address the significant shortage of doctors in Indonesia, a country with a population of over 270 million people. Halodoc's health-tech platform connects millions of patients with licensed doctors, hospitals, pharmacies, insurance providers, and labs on a single platform. The platform offers a range of services, including 24/7 doctor teleconsultation via chat, voice, or video, prescriptions, medical purchase and delivery, and home lab services. The company's innovative technology, nimble nature, and patient-focused approach have made it a key player in the Indonesian healthcare sector.
The Solution
Halodoc adopted New Relic, a cloud-based software analytics service provider, to enhance platform reliability support. The company has been using New Relic for over six years and increased its adoption since 2020. With end-to-end visibility via New Relic dashboards and distributed tracing, Halodoc could track its performance against KPIs and optimize its infrastructure usage. The customization available in New Relic was particularly beneficial for Halodoc, allowing the company to leverage custom reporting to analyze historical performance data. Real-time and historic insights facilitated periodic analysis of past performance, load, and throughput to understand current and future capacity needs. Furthermore, Halodoc completed its DevOps transformation with New Relic, gaining greater velocity and achieving continuous delivery. The company plans to consolidate its logs via New Relic log management in the future.
Operational Impact
  • The adoption of New Relic has significantly improved Halodoc's operational efficiency. The company has been able to maintain consistent service availability by sourcing real-time data from a single source of truth, which has not only reduced page load times but also enhanced customer satisfaction. The consolidation of all necessary system information in one place has enabled Halodoc to deliver a consistent experience to its customers, fostering a culture of developer productivity, accountability, and ownership. Teams have used the additional capacity to develop new features for the platform, with data access being streamlined for both engineering and non-engineering teams. This data democratization has helped break down silos and increase customer satisfaction. Furthermore, Halodoc has made significant savings through vendor consolidation, service optimization, and a reduction in infrastructure costs.
Quantitative Benefit
  • 40% improvement in overall app performance
  • 20% decrease in average monthly infrastructure and associated server costs
  • 22% increase in average transactions in 12 months

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