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Health Access for All Streamlines Software Deployment with Action1
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries
- Education
- Healthcare & Hospitals
Use Cases
- Intelligent Packaging
- Inventory Management
The Challenge
Angeles Community Health Center (ACHC), a nonprofit organization providing medical, dental, and behavioral health care services, was facing a significant challenge in managing software deployment across its 150 staff members spread across four locations. The IT Director, Mike Straffin, was tasked with the responsibility of managing all the organization’s computers and ensuring efficient deployment of software applications and updates. The existing manual approaches, such as Group Policy, proved to be ineffective, leading to a pressing need for a more efficient solution. The urgency for a solution escalated when Mike received a request to deploy WebEx to all machines within a short notice of two days.
About The Customer
Health Access for All, also known as Angeles Community Health Center (ACHC), is a community-based nonprofit organization based in Los Angeles, California. The organization is committed to providing high-quality medical, dental, and behavioral health care services and education in an environment of caring, respect, and dignity. ACHC operates across four locations in Los Angeles and employs about 150 staff members. The IT infrastructure of the organization is managed by Mike Straffin, the IT Director, who is responsible for managing all the organization’s computers.
The Solution
In response to the challenge, Mike turned to Action1, a recommendation from his peers. After a quick session with an Action1 engineer, Mike discovered that the platform could not only help him deploy software and manage updates but also provide a wealth of other useful functionality, including reporting, endpoint management, and more. Action1 streamlined the software deployment process by automatically connecting to the agent and installing the software behind the scenes. This automation saved significant time per machine, adding up to about one day every week. Additionally, Action1 provided robust patch management, enabling Mike to automate patching across all his remote and in-office endpoints. Its intelligent policies allowed him to establish a process that met his organization’s needs and ensured timely installation of all updates, thereby enhancing security.
Operational Impact
Quantitative Benefit
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