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Healthcare Improves Telemedicine Patient Experience With NETSCOUT
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Logistics & Transportation
- Quality Assurance
Use Cases
- Remote Patient Monitoring
Services
- System Integration
- Testing & Certification
The Challenge
The healthcare network was experiencing a dramatic increase in home-based workforce traffic due to the COVID-19 pandemic. This led to quality issues with services through Azure and their telemedicine application, which was experiencing choppy voice and video, as well as losing calls in the middle of sessions. The healthcare network had recently migrated services to carrier neutral facilities (CNF) and had not yet deployed visibility into the three new Equinix locations, making troubleshooting the reported issues both challenging and time-consuming.
About The Customer
The customer is a 75-year-old leading U.S. healthcare network that serves 10 million patients across more than a half dozen states with life-saving, health-related services. The network provides a range of services including family care, cancer or cardiac care, emergency services, and other specialty care services. The hospital boasts tens of thousands of physicians and nurses, along with hundreds of thousands of employees throughout numerous hospitals and hundreds of medical and outpatient offices, all of whom are dedicated to providing safe, swift diagnoses and personalized treatment plans. Prompt, efficient, high-quality application performance throughout their multi-state enterprise network is vital to enable them to deliver an exceptional patient experience.
The Solution
To gain the necessary visibility to address the emerging problems presented by the increased traffic volume from their now home-based workforce to the CNF locations, the healthcare network turned to NETSCOUT. They selected a combination of nGenius 5100 series Packet Flow Switches to feed network packet traffic to several new, software-based InfiniStreamNG (ISNG) 9800 series appliances, as well as other security and monitoring tools. With the new nGenius packet flow switches and ISNGs in place, the healthcare and NETSCOUT teams worked together to quickly troubleshoot some of the issues that had emerged in the early days of the pandemic. Using nGeniusONE for analysis, they pinpointed a throttling setting in Azure that was limiting the bandwidth allowed in and out of this cloud instance and discovered a gateway speed that was not keeping up with the call volumes in the case of the telemedicine application. In both cases, configuration changes were quickly administered to remediate the problems and improve the quality of experience for the hospital staff, doctors, and patients.
Operational Impact
Quantitative Benefit
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