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Healthcare Tech Company Streamlines Communication and Saves $100,000 Annually with RingCentral
Technology Category
- Infrastructure as a Service (IaaS) - Virtual Private Cloud
- Wearables - Virtual Reality Glasses, Headsets & Controllers
Applicable Industries
- Buildings
- Telecommunications
Applicable Functions
- Procurement
Use Cases
- Clinical Image Analysis
- Personnel Tracking & Monitoring
Services
- System Integration
The Challenge
Iatric Systems, a healthcare technology company, faced a significant challenge in integrating its distributed workforce. The company, which operates entirely virtually, has over 260 employees spread across more than 200 locations in the US, Canada, and England. The company's goal was to create a seamless, professional image that made their distributed environment appear like a traditional company. However, finding a phone solution that could integrate hundreds of remote employees and locations was a significant challenge. The company initially considered a solution from Cisco, but this required purchasing expensive equipment and phones. The return on investment for this solution was projected to take four to five years, which was not feasible for the company.
About The Customer
Founded in 1990, Iatric Systems is a technology company that provides software solutions to more than 900 healthcare organizations in the US, Canada, and England. The company operates entirely virtually, with over 260 employees working from home across more than 200 locations in 39 different states, three Canadian provinces, and the UK. The company's goal is to create a seamless, professional image that makes their distributed environment appear like a traditional company. Despite their distributed workforce, the company strives to maintain a high level of professionalism and efficiency in their operations.
The Solution
Iatric Systems decided to implement RingCentral, a cloud-based phone system, as their communication solution. RingCentral offered a seamless integration of their distributed workforce, creating the professional image the company desired. The solution was cost-effective, saving the company 80% per month on their phone expenses. The company was able to reduce their expenses from about $100 per line to about $20 per line, resulting in annual savings of over $100,000. Additionally, RingCentral offered the flexibility to use both digital and analog phones, which was a significant benefit for Iatric Systems. The company's employees could easily move their office around and plug in wherever they were. RingCentral also provided the ability to transfer calls easily, a feature that was particularly beneficial for the company's CEO, who frequently needed to transfer calls to different team members.
Operational Impact
Quantitative Benefit
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