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Heidelberger Druckmaschinen AG Streamlines Technical Writing with Corel DESIGNER
Applicable Industries
- Education
- Equipment & Machinery
Applicable Functions
- Maintenance
- Sales & Marketing
Use Cases
- Additive Manufacturing
- Inventory Management
- Virtual Training
Services
- System Integration
- Training
The Challenge
Heidelberger Druckmaschinen AG, a leading print manufacturing equipment company, faced a significant challenge in managing the technical complexity of their printing machines. The company had to deal with the creation of operating and maintenance manuals, spare parts catalogues, and thousands of illustrations and graphics. Until 2005, they used the Interleaf Publishing System for manuals and Mondello illustrations software for catalogues. However, the underlying content management system proved inadequate for their needs. The company sought a future-proof graphics tool that could handle their extensive needs, particularly in terms of transferring existing data from Mondello and Interleaf systems. They also needed a tool that could effectively interface with various CAD systems and other solutions.
About The Customer
Heidelberger Druckmaschinen AG is a traditional company established in 1850, based in Heidelberg, Germany. It is a market leader in sheet-fed offset printing machines with approximately 20,000 employees worldwide. The company's headquarters integrates the R&D, Administration, Sales and Marketing departments and is located just 12 kilometres from its assembly unit in Wiesloch-Walldorf, the city with the world's largest printing machine plant. The company is known for its technical complexity, producing sophisticated printing machines and creating extensive operating and maintenance manuals, spare parts catalogues, and thousands of illustrations and graphics.
The Solution
Heidelberger Druckmaschinen AG developed a corporate SAP-based solution and chose Corel DESIGNER as their graphics tool after a six-month evaluation period. Corel DESIGNER's comprehensive feature set was found to be perfectly suited to the extensive needs of the technical writing team. The company also benefited from a close collaboration with Corel, the Canadian graphics software editor. Corel addressed the manufacturer's needs by developing a 'freehand lasso feature' that allows users to quickly and precisely extract parts that standard tools could only capture inaccurately. The company also created standardized templates to ensure consistency across all departments and illustrators. Corel DESIGNER fully supports industry-wide file formats—CGM, TIFF and PDF—as well as future-oriented formats such as SVG. For training purposes, the company relied on the 'train the trainer' principle, with employees passing on their knowledge to their colleagues after a three-day Corel-led training session.
Operational Impact
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