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Case Studies > Helping A National Retail Chain Improve On-Time Delivery to Stores

Helping A National Retail Chain Improve On-Time Delivery to Stores

Technology Category
  • Analytics & Modeling - Predictive Analytics
  • Functional Applications - Fleet Management Systems (FMS)
  • Sensors - GPS
Applicable Industries
  • Retail
  • Transportation
Applicable Functions
  • Logistics & Transportation
  • Warehouse & Inventory Management
Use Cases
  • Fleet Management
  • Predictive Maintenance
  • Supply Chain Visibility
Services
  • System Integration
  • Training
The Challenge
Averitt Express, a leading provider of freight transportation and supply chain management, faced a scheduling challenge for a national chain of restaurants and retail stores. Averitt operates a dedicated fleet for retail deliveries from the customer’s distribution center near Nashville, TN, to over 600 retail locations across 45 states. The complexity of the transportation operation, with each store typically receiving multiple deliveries per week based on demand, created variability in delivery times and routes. This variability made it difficult for store managers to ensure team members were on-site and available to unload trucks without having underutilized staff waiting around. Accurate, predictive visibility into delivery times was critical for store managers to schedule store labor effectively.
About The Customer
Averitt Express is a leading provider of freight transportation and supply chain management services, with an international reach to more than 100 countries. The company is committed to continuous improvement and exceeding customer expectations. One of Averitt’s long-standing customers is a national chain of restaurants and retail stores. Averitt operates a dedicated fleet for this customer, handling retail deliveries from a distribution center near Nashville, TN, to over 600 retail locations across 45 states. The customer relies on Averitt for timely and efficient deliveries to ensure smooth operations at their retail locations.
The Solution
FourKites provided a solution by integrating Averitt’s loads onto the FourKites platform using a proven, repeatable integration process and a dedicated onboarding team. Key Averitt personnel were trained as superusers to operate the platform autonomously, leveraging FourKites’ tools and capabilities. This integration provided granular visibility into delivery times, helping Averitt deliver a tech-enabled customer offering that optimized labor costs for its customer. Additionally, Averitt rolled out a new notification service, equipping the customer’s store managers with FourKites access via iPads, allowing them to track shipments from departure to delivery. This enhanced visibility and tracking capability significantly improved the customer’s ability to manage store labor effectively.
Operational Impact
  • The integration provided granular visibility into delivery times, helping Averitt deliver a tech-enabled customer offering.
  • Store managers were empowered with FourKites access via iPads, allowing them to track shipments from departure to delivery.
  • Averitt’s key personnel were trained as superusers, enabling them to operate the FourKites platform autonomously.
Quantitative Benefit
  • Averitt operates a dedicated fleet for retail deliveries to over 600 retail locations across 45 states.
  • The FourKites platform calculates the industry’s most precise ETAs, updated every 15 minutes.
  • The integration process allowed Averitt to get up and running in weeks with out-of-the-box integrations.

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