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NETSCOUT > Case Studies > High-tech Company Reduces MTTR with Visibility into Virtualized & Cloud Environments

High-tech Company Reduces MTTR with Visibility into Virtualized & Cloud Environments

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing
Infrastructure as a Service (IaaS) - Virtual Private Cloud

Applicable Industries

Telecommunications

Applicable Functions

Discrete Manufacturing
Maintenance

Use Cases

Predictive Maintenance

Services

Cloud Planning, Design & Implementation Services
System Integration

The Challenge

The high-tech company was experiencing issues with their unified communications deployment that were difficult to pinpoint and were impacting their user community. Several legacy packet brokers were outdated and upgrading that product’s features and capabilities would require complete replacement. They work with several market-leading public cloud partners to provide solutions to customers, and in trying to deliver the highest-quality customer experience found themselves lacking visibility into the virtualized servers and the east-west traffic in these environments. Any one of these projects would require a commitment in time for vendor and solution analysis, as well as for budget justification and authorization. Any way they could possibly combine these projects would accelerate the return on investment in time and cost.

About The Customer

The customer is a 25-year-old high-tech company, with more than $5 billion in revenue. They are a leader in providing systems and services to store, manage, and protect data. More than 100,000 employees in 100 offices worldwide support major cloud providers, Fortune 500 enterprises, and Global 200 service providers, as the company evolved their IT environments and implemented digital transformation technologies. As a leading IT provider, the efficient operation of their own application services is a priority.

The Solution

Several members of the IT team came together to define the scope of visibility and service assurance required to meet all their objectives. Following an in-depth evaluation, they selected NETSCOUT® with the unique ability to address all their requirements: nGeniusONE service assurance solution for protecting performance of their voice and data applications, vSTREAM virtual appliance to support visibility into digital transformation across VMware virtualized environments in their data centers and Amazon AWS environments, and nGenius 5000 packet flow switches for providing access to packet data for their monitoring needs. They have deployed the solution in a few on-premises and cloud data centers around the world. The software based, certified off-the-shelf nGenius 5000 series packet flow switches are being used to aggregate and/or forward network packet data to downstream monitoring tools.

Operational Impact

The IT team was able to turn three separate initiatives into a single project with a single vendor for all their visibility and service assurance requirements. This not only minimizes vendor complexity and provides for a better integrated overall solution, but it is also more cost effective for streamlining initial investments and ongoing training and maintenance costs.
The operations teams are benefiting from visibility in areas they did not have previously, their virtualized environment and cloud partner data centers, which is allowing them to accurately and quickly identify the source of problems across the overall private and public cloud environments. This ultimately allows them to maintain high-quality delivery of services to their customers and end users.

Quantitative Benefit