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Information Builders > Case Studies > Hof Hoorneman Bankers Delivers Investment Information via WebFOCUS
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Hof Hoorneman Bankers Delivers Investment Information via WebFOCUS

Technology Category
  • Analytics & Modeling - Real Time Analytics
  • Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Business Operation
  • Sales & Marketing
Use Cases
  • Predictive Quality Analytics
  • Real-Time Location System (RTLS)
Services
  • Software Design & Engineering Services
  • System Integration
The Challenge
Hof Hoorneman Bankers, an independent investment bank, was faced with the challenge of providing more than 500 customers with a personal digital overview of their investments on a daily basis. The bank wanted to focus on personal communications with its customers and keep them involved by providing regular insights and reporting on the status of their investments. The bank's strategy was to create a customer-facing BI environment, featuring interactive eStatements, that combines real-time and historical data from diverse sources into personalized dashboards and interactive Active PDF files.
About The Customer
Hof Hoorneman Bankers NV is an independent investment management company with a bank license issued by the Dutch Central Bank (DNB). Founded in 1989, the company has distinguished itself with proactive personal attention, highly rated investment products, and transparent communications. The company's highly rated professional advisors have delivered outstanding investment results that improve the wealth of the bank’s customers. With customer service as its top priority, Hof Hoorneman has distinguished itself with proactive personal attention, highly rated investment products, and transparent communications. Business intelligence (BI) and reporting are an important part of its customer-service strategy.
The Solution
Hof Hoorneman Bankers used Information Builders’ WebFOCUS to create a secure, web-based reporting environment featuring interactive e-statements. The bank developed the new customer-facing dashboards and reports in just six weeks. The bank’s internal team prepared the back-end information sources while Information Builders developed the front-end application. WebFOCUS has several unique features that make it ideal for building self-service BI apps. The bank's new BI application combines information about customers, banking, and trading/investments to create a real-time overview of each customer’s investments. Developers embedded Adobe Flash graphics in these reports to present investment results and historical developments through interactive charts, graphs, and tables, making it easy to clearly discern the underlying numbers.
Operational Impact
  • An online portal where customers can review their investments on a daily basis and receive input from their investment advisors.
  • Interactive eStatements and the new reporting system offer useful insight for the bank’s customers and is also a big step forward for its employees.
  • Investment advisors have the information they need to assist each individual client in a more knowledgeable and timely way.
Quantitative Benefit
  • Developed the new customer-facing dashboards and reports in just six weeks.

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