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Hott Solutions: Transforming Real Estate Consultancy with IoT
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Databases
Applicable Industries
- Buildings
- Telecommunications
Applicable Functions
- Facility Management
Use Cases
- Inventory Management
Services
- System Integration
The Challenge
Hott Solutions, a consulting firm specializing in Yardi property management software for real estate companies, was facing a challenge with its enterprise VoIP phone system. The system had reached its end of life, and the company was in need of a replacement. Hott Solutions wanted more than just a VoIP solution. They were looking for a system that could integrate with their customer support platform, Salesforce's Desk.com, to streamline their help desk operations. The company provides comprehensive Yardi help desk services to real estate companies ranging from 50 to 3,000 employees, and the need for an efficient, integrated solution was paramount.
About The Customer
Hott Solutions is a consulting firm based in San Mateo, CA, founded in 2012. The company specializes in providing comprehensive Yardi help desk services to real estate companies. Their clients range from small firms with as few as 50 employees to large corporations with as many as 3,000 employees. The company's expertise spans all aspects of Yardi, from multi-tenant and commercial property management modules to specialized applications for senior and military housing and self-storage unit rentals. The founder, David Hott, was a former CIO of a commercial real estate company and has extensive knowledge of the Yardi property management solution.
The Solution
Hott Solutions found the solution in RingCentral for Desk. This cloud-based call center solution allowed the company to eliminate phone hardware completely, as each employee's computer was equipped with RingCentral for Desk. The integration of the phone system with Desk.com enabled the company to streamline their help desk operations significantly. When a call comes in, the agent can immediately see all existing information about the caller, including past support activities, as RingCentral is integrated with Desk. This integration also allows Desk to automatically generate a support ticket, which the agent then works on. The transition from the old VoIP system to RingCentral was seamless, with the help desk queue and number porting set up in no time.
Operational Impact
Quantitative Benefit
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