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Vonage > Case Studies > How Túlka Disrupts the Interpretation Space with Vonage APIs
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How Túlka Disrupts the Interpretation Space with Vonage APIs

Technology Category
  • Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
  • Education
  • Healthcare & Hospitals
Applicable Functions
  • Human Resources
Use Cases
  • Remote Collaboration
Services
  • System Integration
The Challenge
The interpretation market was ripe for disruption and innovation, and the team at Túlka saw a need for a more modern approach. They needed an API platform that could provide high-quality, reliable, and seamless connections for their unique on-demand interpretation application. The challenge was to create a system that could facilitate roughly 1,000 interactions every day, 24/7, and connect users within eight seconds through either video or voice call.
About The Customer
Túlka is a company that has developed an on-demand interpretation application. The app is designed to provide interpretation services to users at any time of the day. Túlka's customers include public sector and government entities such as schools, hospitals, and social services. These organizations rely on Túlka's services to communicate effectively when it matters most, such as when a doctor cannot understand their patient, or school administrators cannot communicate with parents or students. In just five years, Túlka has grown to become the largest interpretation provider in Finland.
The Solution
Túlka chose the Vonage Communications Platform to power their interpretation app. The platform's Video, Voice, and SMS APIs enable Túlka to provide high-quality, reliable, and seamless connections for their users. Users can leverage pre-booked interpretation services, confirmed and communicated through SMS, or select the on-demand service when the need is immediate. The Túlka team has built the world’s fastest interpretation platform, which continues to evolve through a culture of innovation. As the service expands, Túlka relies on Vonage's agility, scalability, and ability to meet their needs.
Operational Impact
  • Túlka has become the largest interpretation provider in Finland in just five years.
  • The Túlka team has built the world’s fastest interpretation platform.
  • The platform continues to evolve through a culture of innovation.
Quantitative Benefit
  • The Túlka interpretation app facilitates roughly 1,000 interactions every day.
  • A connection can be made within eight seconds through either video or voice call.

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