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How Western Disposal Services Leverages Routesmart to Maximize Customer Service
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Recycling & Waste Management
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
Services
- Software Design & Engineering Services
- Training
The Challenge
Western Disposal serves approximately 35,000 residential and commercial customers in Boulder and Broomfield Counties in Colorado. The locally owned hauler, with over 40 years of experience, strives for best-in-class environmental sustainability in everything they do, whether it is through their carefully managed on-site operations or in their continual investments in energy-efficient technologies. When the management team decided to implement RouteSmart 19 years ago, they were beginning to automate manual routes to lower fuel and labor expenditures. The company also had a desire to reduce route planning time. Western Disposal needed a tool that could handle day-to-day challenges, as well as assist with bigger picture growth strategies like facilitating smooth business acquisitions and helping to roll out new services.
About The Customer
Western Disposal is a Colorado-based hauling company that has been in operation for over 40 years. They serve approximately 35,000 residential and commercial customers in Boulder and Broomfield Counties. The company is locally owned and places a high emphasis on environmental sustainability, continually investing in energy-efficient technologies. Western Disposal has been using RouteSmart for nearly two decades to automate and optimize its waste collection routes. The company is committed to providing best-in-class service and has a strong focus on eco-friendly practices, aligning their operations with customers' increased need for recycling and composting disposal.
The Solution
RouteSmart software paved the way for Western Disposal to automate and optimize their waste collection routes. John Sowl, the Senior GIS Analyst at Western Disposal, explains that RouteSmart is used to provide drivers and supervisors with the necessary information to complete their daily tasks. The software processes customer data to create manifests for the next day's routes. Beyond daily operations, RouteSmart is instrumental in handling larger projects such as business acquisitions and new service rollouts. The software's advanced route modeling tools have been particularly useful in addressing the company's shift towards more eco-friendly practices. Western Disposal is considering changing their recycling and composting routes to weekly collection and trash routes to every-other-week, using RouteSmart to analyze and assess the potential savings. The goal is to maximize fleet utilization while minimizing total route distance, all while maintaining high levels of customer service.
Operational Impact
Quantitative Benefit
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