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RingCentral > Case Studies > Howard Midstream Energy Partners Enhances Communication with RingCentral

Howard Midstream Energy Partners Enhances Communication with RingCentral

Technology Category

Sensors - Gas Sensors
Sensors - Utility Meters

Applicable Industries

Education
Telecommunications

Applicable Functions

Maintenance

Use Cases

Time Sensitive Networking
Virtual Training

Services

System Integration
Training

The Challenge

Howard Midstream Energy Partners (HMEP), an independent midstream energy company, was struggling with its on-premise PBX system. The company, which operates approximately 500 miles of natural gas pipelines and other related midstream facilities in South Texas, had a one-man IT group led by Sean McMillan. McMillan found the legacy PBX system challenging to manage, especially when it came to maintenance and scalability. Adding a new employee to the phone system was a time-consuming process, and keeping the hardware up and running was a constant struggle. The company was looking for a solution that would not only address these issues but also allow them to leverage the cloud, as they were keen on transitioning from their on-premise system.

About The Customer

Howard Midstream Energy Partners (HMEP) is an independent midstream energy company founded in 2011. The company owns and operates approximately 500 miles of natural gas pipelines, natural gas liquids processing plants, amine treating plants, a railroad park, and other related midstream facilities in South Texas. With six locations throughout Texas, including Houston, San Antonio, Asherton, Brownsville, Three Rivers, and Laredo, HMEP employs 120 people. Prior to using RingCentral, the company was struggling with an on-premise PBX system, which was difficult to manage and scale.

The Solution

HMEP turned to Technology Integration Group (TIG), a RingCentral Partner, for assistance in finding a new phone system. TIG, a provider of IT solutions for various organizations, helped HMEP transition to a cloud-based business phone solution - RingCentral. The switch to RingCentral has been a positive experience for HMEP, with the onboarding process being smooth and efficient due to the collaborative effort between TIG and RingCentral. RingCentral's features have empowered HMEP's employees, with call forwarding and the mobile app allowing them to move away from their desk phones. The system also offers an electronic faxing method, which HMEP did not have before. McMillan, as a system administrator, can now manage the office phone system remotely using the mobile app. Adding a new employee to the system is no longer a time-consuming process, and the need for outside technicians has been eliminated.

Operational Impact

The transition to RingCentral has brought about significant operational improvements for HMEP. The company's employees can now manage their phones independently, resulting in time and cost savings. The call forwarding feature and the mobile app have provided employees with the flexibility to move away from their desk phones. The introduction of an electronic faxing method has also been a significant improvement. The smooth and efficient onboarding process, facilitated by the collaborative effort between TIG and RingCentral, has been a positive experience for the company. McMillan, the IT Manager, has even used the training he received from RingCentral to host training sessions with his colleagues, further enhancing the company's operational efficiency.

Quantitative Benefit

Significant reduction in time spent on adding a new employee to the phone system
Elimination of the need for expensive external technicians for system updates and issue resolution
Efficient remote management of the office phone system through the mobile app