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ProcessMaker > Case Studies > HSU-VKU: Automating the End-to-End Insurance Underwriting Process
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HSU-VKU: Automating the End-to-End Insurance Underwriting Process

Technology Category
  • Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Business Operation
Use Cases
  • Predictive Replenishment
  • Regulatory Compliance Monitoring
Services
  • Software Design & Engineering Services
  • System Integration
The Challenge
HSU-VKU, a merger between Howden Specialty Underwriters and VK Underwriters, is an international underwriting agency focused on the specialty liability insurance markets in the U.S., Puerto Rico, and Latin America. They signed a contract with Liberty to manage their underwriting operation in the US for a number of specialty products. However, they faced challenges in automating their operations due to budget constraints as a startup. They also wanted to avoid traditional problems in brokering and underwriting such as delays in data entry, errors and lost documents, and lack of timely access to key KPIs.
About The Customer
HSU-VKU is the result of the merger between Howden Specialty Underwriters and VK Underwriters. Together they form an international underwriting agency focused on the specialty liability insurance markets in the U.S., Puerto Rico, and Latin America. Their staple products include Directors & Officers Liability, Employment Practices Liability, Professional Liability, Public Officials Liability, Fiduciary Liability, and Crime Coverage. HSU-VKU is a majority owned subsidiary of Hyperion Insurance Group, Ltd, a UK based holding company for various insurance underwriting and broking businesses located around the world. Combined, the group underwrites over ₤200 million of premium annually on behalf of some of the world's largest insurance and reinsurance companies.
The Solution
HSU-VKU implemented SPINS powered by ProcessMaker to automate their underwriting process. They automated numerous specialty products including Private Company Executive Liability (D&O, EPL, Fiduciary) for the US and for Puerto Rico. They used out-of-the-box reporting to get timely access to Bound Accounts, Lost Accounts, Total Accounts, Declined Accounts, and more. Based on these reports, the company has access to numerous Key Performance Indicators and Ratios such as Total Premium, Average Premiums, and Average Limits per each product. The solution allows HSU-VKU to store all client documents in a single location where it is associated with the application.
Operational Impact
  • HSU-VKUs underwriters have more time to focus on their business and spend less time managing paper thanks to automatic policy issuance, quotation version controls, and automatic invoicing.
  • The system’s auto-renewal feature insurance that a renewal is never forgotten and management always knows the exact value of its renewal cash flow for any given period thanks to easy to configure custom report filters.
  • Management now has access to the data it needs to make decisions, allowing for faster and better decision making.

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