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Information Builders > Case Studies > ICIC Reduces Risk With Self-Service Reporting Environment
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ICIC Reduces Risk With Self-Service Reporting Environment

Technology Category
  • Analytics & Modeling - Real Time Analytics
  • Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Business Operation
Use Cases
  • Predictive Maintenance
  • Supply Chain Visibility
Services
  • Software Design & Engineering Services
  • System Integration
The Challenge
Israeli Credit Insurance Company (ICIC) had to revamp its entire IT infrastructure within a short period of time due to ownership changes. As part of this effort, the company decided to replace its JavaTM-based reporting system with a BI environment. They wanted to be able to create new reports quickly in a structured yet flexible way. The challenge was to introduce a new reporting system that includes about 50 reports in just four months. They had to maintain the same functionality, response time, and look and feel as before, yet also give customers new capabilities.
About The Customer
Israeli Credit Insurance Company (ICIC) is the leading credit insurer in Israel, protecting importers and suppliers in the domestic market who sell to clients on credit. ICIC insures credit in 115 countries and its 500 policyholders include many of Israel’s leading companies, along with their subsidiaries around the world. All told, ICIC protects more than $11 billion worth of credit each year in both local and foreign trade transactions. In an industry where information is the primary currency, business intelligence (BI) technology gives ICIC a competitive edge. ICIC’s credit insurance services have become particularly valuable in light of today’s worldwide credit crisis. If a client of one of ICIC’s policyholders does not pay its debts – whether due to insolvency, financial difficulties, or adverse political events – that policyholder is covered. In addition, ICIC provides policyholders with complementary services such as financing plans based on credit insurance (receivables discounting), financing plans for import transactions, manufacturing cost insurance, insurance on advance payments to suppliers, and various types of performance guarantees.
The Solution
ICIC decided to use Information Builders WebFOCUS for this project because of its comprehensive application development and deployment capabilities, which includes Active Reports and Active Dashboards. Powered by highly portable JavaScript technology, Active Reports can be downloaded and viewed within a browser, either online or offline, which means ICIC’s customers would not need licensed BI software to view and analyze their exposure information. To build the ICIC Online reporting system, ICIC enlisted help from SRL Software Resources, Ltd., Information Builders’ agent in Israel since 1982. The team used WebFOCUS Developer Studio in conjunction with SRL WrapApp, a third-party tool for rapidly creating structured ad hoc reporting applications with WebFOCUS. The reporting application also features automatic exports to Excel spreadsheets and interactive graphs that let users visualize the exposure data. Within the ICIC Online environment, users can submit requests for new coverage, send e-mail to their referrals, and even retrieve archived documents from within WebFOCUS reports via a Web service interface.
Operational Impact
  • Policyholders can more thoroughly track and manage their exposure, saving time for internal developers and providing a unique set of services that gives ICIC a competitive edge.
  • The ICIC Online reporting system has been in production for about a year and already it has 600 registered users. The multilingual solution can be deployed in either Hebrew or English and is widely used by policyholders, sparing the IT department from many routine tasks.
  • ICIC customers are particularly intrigued by WebFOCUS Active Reports since they enable them to slice and dice the insurance data without having to be connected to ICIC’s information systems.
Quantitative Benefit
  • 15 percent of ICIC's customers use the system daily to gather information, reducing the need for internal report creation.
  • The system has 600 registered users within a year of production.

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