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IMP Solutions Finds Success Moving from VAR to Managed Services with Datto
Technology Category
- Analytics & Modeling - Predictive Analytics
- Infrastructure as a Service (IaaS) - Backup & Recovery
- Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries
- Automotive
- Education
Applicable Functions
- Business Operation
- Facility Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
IMP Solutions needed to establish a reliable managed service provider (MSP) practice to serve the local small to midsized business market. They faced challenges in finding a trustworthy backup and disaster recovery (DR) vendor to ensure rapid recovery times and complete business continuity for their clients. The existing solutions used by their clients were either slow or incompatible with their infrastructure, leading to significant downtime and financial losses.
About The Customer
IMP Solutions is a value-added reseller (VAR) based in Atlantic Canada, specializing in providing IT solutions to small to midsized businesses. They decided to transition into a managed service provider (MSP) to offer comprehensive managed IT services. Jeremy Agnew was hired as the Network Operations Center Manager to lead this new initiative. The company aimed to provide reliable, cost-effective, and efficient IT support to businesses in the region, ensuring business continuity and minimizing downtime.
The Solution
IMP Solutions partnered with Datto to provide robust backup and disaster recovery solutions. They implemented Datto SIRIS for an HVAC business, which had previously struggled with a competitor's slow disaster recovery product. The SIRIS solution was tested and installed successfully, providing rapid recovery and instilling confidence in the client. For an automotive industry client, IMP Solutions recommended the Datto SIRIS device after a significant SAN storage failure. The SIRIS device ensured uninterrupted business operations during subsequent failures by virtualizing critical servers. An educational institution also benefited from Datto's ALTO solution, which used image-based backup and a hybrid cloud model to maintain full operation during a server failure, preventing financial losses.
Operational Impact
Quantitative Benefit
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