Improving employee experience using people analytics

• Analytics & Modeling - Predictive Analytics
• Application Infrastructure & Middleware - Data Exchange & Integration
• Functional Applications - Enterprise Resource Planning Systems (ERP)

• Business Operation
• Human Resources

• Data Science Services
• System Integration
• Training

Enbridge Inc. faced challenges in creating a cohesive view of employee experience data to inform HR program redesign and continuous process improvement efforts. The data that mattered, such as employee experience leverage points, wasn't centrally defined or measured. They required a single place to store, trend, report, and communicate employee experience data and metrics. Given the growing demand for custom analyses and employee experience insights, it was difficult to scale early successes more broadly.

Enbridge Inc. is a multinational energy infrastructure company based in Calgary, Alberta, with over 13,000 employees. The company focuses on the transportation, distribution, and generation of energy, primarily in North America. Enbridge is committed to delivering an excellent employee experience, ensuring that employees are engaged, committed, and able to bring their whole selves to work. This commitment is part of their strategy to be an employer of choice.

Enbridge chose Visier People® to scale their people analytics efforts and provide self-serve access to HRBPs through a user-friendly, sharable channel. They launched an initial use case to better understand employee retention, identifying anomalies in different employee segments and targeting higher risk groups like Millennial employees in certain regions. The success of this initial rollout led Enbridge to integrate more data sources into Visier to analyze other workforce issues, especially employee experience. Enbridge also uses a leading employee experience management software to run various surveys, aiming to integrate these feedback channels and operationalize continuous employee listening. The combination of Visier People and the employee experience solution allows Enbridge to see employee experience data in relation to other HR attributes, supporting prioritized improvement efforts.

• Enbridge has been able to act quickly on retention and other workforce issues with their initial rollout of Visier.
• Visier has allowed the analytics team to quickly share a data-driven perspective with leaders, outlining areas of success and opportunities for improvement.
• Improved employee listening and people analytics enable Enbridge to crowdsource information from employees, report back on results, and show how feedback was considered in decision-making.

• Enbridge has over 13,000 employees.
• Visier has 5,000 customers in 75 countries around the world.