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Improving Remote Manufacturing Operations With NETSCOUT Visibility as a Service
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Electronics
Applicable Functions
- Discrete Manufacturing
- Quality Assurance
Use Cases
- Manufacturing System Automation
- Predictive Maintenance
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
The company, a North American manufacturer of highly specialized technology for government and commercial customers, was facing challenges in maintaining the integrity of its infrastructure operations. Their network environment, which supports numerous primary branch office locations and remote sites, relied on multi-vendor routers and switches, with a recent introduction of VMware virtual servers. Despite having multi-vendor Unified Monitoring and NetFlow Monitoring tools to assess network and remote site performance, the IT team was not satisfied and wanted to enhance their abilities to assure manufacturing operations health through improved visibility into their remote environments, WAN utilization, and NetFlow traffic, as well as comprehensive monitoring of the devices operating in these locations.
About The Customer
The customer is a North American company that manufactures highly specialized technology for government and commercial customers. The company manages vast research & development and business operations across nearly 30 worldwide sites. The company places a high priority on the performance integrity and security of site operations, with a business continuity plan enabled for all manufacturing locations. As a result of COVID-19’s business impacts, the manufacturer successfully transitioned to a hybrid model, with a mix of work-from-home (WFH) and on-premises employees assuring uninterrupted production and supply chain management activities.
The Solution
The company selected NETSCOUT to design a single-vendor solution for network visibility, device monitoring, and synthetic testing. The nGeniusONE Service Assurance platform provided vendor-neutral visibility into all flow data across their remote locations, as well as real-time performance snapshots into this NetFlow traffic. The nGeniusPULSE infrastructure monitoring appliance used nPoint hardware sensors installed at high-value remote offices to provide IT Operations with a solution to assess remote user access experience with applications and services. The NETSCOUT’s Visibility as a Service (VaaS) consultative approach provided the company with always-available NETSCOUT subject matter experts (SMEs) to assist with customizing nGeniusONE and nGeniusPULSE monitor and dashboard views for high-value remote business operations analysis, as well as access to best-practices for nGenius Collector and nPoint sensor deployment optimization.
Operational Impact
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