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AssetWorks > Case Studies > Improving Safety for Drivers and Customers with Vehicle Tracking
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Improving Safety for Drivers and Customers with Vehicle Tracking

Technology Category
  • Functional Applications - Fleet Management Systems (FMS)
  • Sensors - GPS
Applicable Industries
  • Utilities
Applicable Functions
  • Field Services
  • Logistics & Transportation
Use Cases
  • Fleet Management
  • Real-Time Location System (RTLS)
  • Vehicle Telematics
Services
  • System Integration
  • Training
The Challenge
American Electric Power (AEP), one of the largest power companies in the United States, wanted to improve worker safety and reaction time to dangerous incidents, shorten the duration of customer outages, and reduce gas usage for their 4600-vehicle service fleet. To do this, they needed a mobile workforce management system that could display real-time vehicle location information, differentiate vehicle types on dispatchers’ maps, provide in-vehicle directional prompts, and generate vehicle data reports to help better distribute crews based on job demands.
About The Customer
AssetWorks Inc., a long-time provider of wireless technologies for mobile workforces, partnered with American Electric Power (AEP) to install Global Positioning System/Automatic Vehicle Location (GPS/AVL) technology in 4600 service trucks dispersed among eleven US states. AEP is one of the largest power companies in the United States, serving 5.3 million customers across 11 states. The company operates a fleet of 4600 service trucks, which are used for a variety of tasks, including maintenance, repair, and emergency response.
The Solution
AEP implemented AssetWorks Field Service Solution, which includes GPS/AVL, mobile computing, telematic data, event management, and reporting capabilities. They also outfitted their vehicles with BBX, a stand-alone GPS/AVL and telematics data collection device. The Field Service Software captures data sent by BBX and displays vehicle icons on the dispatchers’ existing maps. The Field Service Solution also integrates with AEP’s Orbital database to collect data such as vehicle speed and the last known position of the vehicle to monitor driver behavior.
Operational Impact
  • Call takers can now see which vehicle is closest to an incident when a call for service is received and dispatch the closest available worker immediately. This results in reduced fuel and overtime costs.
  • In the case of a driver emergency, a dispatcher can determine the exact location of the vehicle in seconds and send help immediately.
  • The system’s ability to generate reports based on historical events allows dispatchers to see what resources are being used, and where and why they are being used, to minimize downtime and save money.
Quantitative Benefit
  • Potential to save up to a million dollars per year in fuel costs.
  • Quicker response times to driver emergencies and other incidents.

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