Download PDF
Bentley > Case Studies > Indonesian Network Communications Operator Digitalizes Data, Optimizes Lifecycle Workflows
Bentley Logo

Indonesian Network Communications Operator Digitalizes Data, Optimizes Lifecycle Workflows

Technology Category
  • Functional Applications - Computerized Maintenance Management Systems (CMMS)
  • Networks & Connectivity - Ethernet
Applicable Industries
  • Telecommunications
  • Transportation
Applicable Functions
  • Maintenance
  • Sales & Marketing
Use Cases
  • Inventory Management
  • Last Mile Delivery
Services
  • System Integration
The Challenge
iForte Solusi Infotek, one of the fastest-growing fiber optic network operators in Indonesia, was facing challenges due to decentralized data and unsystematic manual processes driving network engineering, planning, sales, and maintenance. The lack of synergy among its departments led to slow project delivery and customer response times. The company's network communications infrastructure includes more than 6,000 kilometers of fiber optic cable, 17,000 towers, 3,500 very small aperture terminal (VSAT) ground stations, and 240 points of presence (POP). Managing such a large infrastructure for numerous business applications required optimal workflows to efficiently meet customer requirements. To centralize data and information, streamline workflows, improve strategic analysis, and enhance decision making, the company committed to developing a digital fiber optic management system for more efficient collaboration and communication throughout all lifecycle stages.
About The Customer
iForte Solusi Infotek is one of the fastest-growing fiber optic network operators in Indonesia. The company provides information technology communications (ITC) services to customers on the densely populated Java Island and other areas throughout the country. iForte's network communications infrastructure includes more than 6,000 kilometers of fiber optic cable, 17,000 towers, 3,500 very small aperture terminal (VSAT) ground stations, and 240 points of presence (POP). The company was facing challenges due to decentralized data and unsystematic manual processes, which were slowing down project delivery and customer response times. To overcome these challenges, iForte committed to developing a digital fiber optic management system for more efficient collaboration and communication throughout all lifecycle stages.
The Solution
iForte relied on Bentley Communications applications to quickly complete the initial migration of the dispersed data in numerous file formats into a single platform. The company used MicroStation and Bentley Fiber for design and migration of all outdoor network equipment and data, cable route and utilization information, fiber optic systems connecting to customer premises, and customer information. Bentley Inside Plant was utilized for the indoor data, POP, and other inside network infrastructure assets. The interoperable software facilitated precise network modeling, accommodated different data formats, and accelerated accurate migration to a centralized database. Bentley Expert Designer streamlined network engineering, integrating engineering and work management to achieve seamless transition from design creation to approval and production of as-built drawings. The company configured Geo Web Publisher for Communications (GWPC) to provide real-time access to inside and outside plant views via a web browser to sales, maintenance, and all stakeholders, ensuring detailed viewing of current network information, and enabling simultaneous spatial analysis and modifications in a user-friendly environment.
Operational Impact
  • The implementation of Bentley Communications applications transformed iForte's operations. The company was able to produce and distribute digital conceptual designs, automate calculations and reporting, streamline approval workflows, and optimize design solutions to deliver plans four times faster than the previously manual planning process. The software provided a centralized platform to store real-time accessible data and enabled tracking and utilization of project progress and accurate reporting. The immediate visibility into the network and automated capabilities also ensured accurate information mobility, streamlining workflows to optimize maintenance and sales processes. The integrated system provided greater visibility into network utilization and company asset and revenue analysis, as well as insight to build business intelligence with accurate data and information. The integrated technology solution provides intangible company value to achieve better performance and growth compared to industry competitors, and it will help iForte significantly increase future sales.
Quantitative Benefit
  • Improved customer delivery efficiencies by 90 percent.
  • Increased design delivery by four times.
  • Reduced mean time to repair by two hours.

Related Case Studies.

Contact us

Let's talk!

* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.
Submit

Thank you for your message!
We will contact you soon.