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Intellect > Case Studies > Infinite Electronics: Managing 700 Policies and Procedures with Intellect QMS - A Case Study with Smart Quality Automation
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Infinite Electronics: Managing 700 Policies and Procedures with Intellect QMS - A Case Study with Smart Quality Automation

Technology Category
  • Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
  • Electronics
  • Healthcare & Hospitals
  • Telecommunications
Applicable Functions
  • Business Operation
  • Quality Assurance
Services
  • Cloud Planning, Design & Implementation Services
  • Software Design & Engineering Services
The Challenge
Ensuring consistent quality throughout the Infinite Electronics product line prior to using Intellect wasn’t just challenging — it was nearly impossible. Paullin and his team started looking for a software platform that could help them streamline operations. Because its staff members are spread across the world, Infinite Electronics needed a cloud-based multilingual solution that could scale with a company planning for rapid growth.
About The Customer
As a global supplier of electronic components and cable assemblies, Infinite Electronics serves engineers in defense, government, industrial manufacturing, telecommunications, healthcare, and consumer electronics. In essence, anyone with a need tied to electrical connectivity is in the market for its products and superior technical support. For that reason, Paullin tasked his team with finding a software platform that would allow for the establishment of a quality management system at the corporate level.
The Solution
Intellect’s basis in the cloud made it simple to incorporate into Infinite Electronics’ domestic operations. To support Paullin’s staff in China, Intellect set up a platform with a user interface for Mandarin speakers, allowing Infinite Electronics to streamline operations across the globe. Intellect trained administrators at each location, which helped Paullin and his team acclimate to the platform. The software’s flexibility allowed Infinite Electronics to customize workflows on the document approval side and get work to the people who need to see it, regardless of whether they’re in engineering, marketing, or another department.
Operational Impact
  • Today, the company has more than 700 policies and procedures in place supporting business operations at both the corporate and site level. With Intellect, Infinite Electronics has doubled its portfolio size and developed corporate-level standards that govern all overarching operations and provide the flexibility to modify, optimize, and create site-specific documents for individual brands and locations.

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