Download PDF

Vonage > Case Studies > Innovation in Delivery: Kiwibot Utilizes Vonage Video API for Robotic Deliveries

Innovation in Delivery: Kiwibot Utilizes Vonage Video API for Robotic Deliveries

Technology Category

Robots - Wheeled Robots
Sensors - Camera / Video Systems

Applicable Industries

Telecommunications

Applicable Functions

Procurement

Services

System Integration

The Challenge

Kiwibot, a company that offers a mobile app for ordering food, packages, groceries, and more, faced a significant challenge in their delivery process. Their unique delivery method involves a small, 4-wheeled robot that is dispatched to the restaurant or store to pick up the customer's purchases. The robot then navigates local streets to deliver the order to the customer's door. However, Kiwibot needed a video solution to serve as the 'eyes' of the delivery robot. This solution needed to be easy to use and integrate seamlessly into their existing platform. They required a solution that wouldn't necessitate writing any complicated code to get it to work.

About The Customer

Kiwibot is a company that offers a unique delivery service through a mobile app. Customers can order food, packages, groceries, and more from their phone. Once an order is placed, a small, 4-wheeled robot is dispatched to the restaurant or store to pick up the purchases. The robot then navigates local streets to deliver the order to the customer's door. The customer can then open the hatch of the robot's receptacle via their mobile phone and retrieve their goods. Kiwibot's innovative delivery method offers a unique and convenient service for customers.

The Solution

Kiwibot found their solution in the Vonage Video API. This API provided the necessary video capabilities to enable the robot to navigate the streets and deliver orders effectively. The Vonage Video API was not only easy to use but also integrated directly into Kiwibot's existing platform. This meant that Kiwibot didn't have to write any complicated code to get the API to work with their system. With the help of the Vonage support team, Kiwibot was able to quickly build a product within one week and prototype it within days. This rapid development and implementation process allowed Kiwibot to quickly overcome their challenge and improve their delivery process.

Operational Impact

The implementation of the Vonage Video API significantly improved Kiwibot's delivery process. The API served as the 'eyes' of the delivery robot, enabling it to navigate local streets and deliver orders effectively. This not only improved the efficiency of the delivery process but also enhanced the overall customer experience. Customers could now receive their orders in a unique and convenient manner, which could potentially lead to increased customer satisfaction and loyalty. Furthermore, the ease of use and seamless integration of the API into Kiwibot's existing platform meant that the company could quickly overcome their challenge without having to write any complicated code.

Quantitative Benefit