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Inspired Property Management: Rapid Business Growth
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
The Challenge
Inspired Property Management was established in 2009 with three directors and one member of staff. As a new agency, the company didn’t have a property management software solution in place. Instead, the team were relying on a basic accounting system on an Excel platform, and raising demands manually via Word. This was not only time consuming for staff, but also meant it was difficult to scale the business at the required rate. Inspired Property Management wanted a fully integrated property management system that improved the process of raising demands. One of the directors had used Qube PM at their previous company and highly recommended the solution. As a result, they invited Qube Global Software in to demonstrate. Whilst Qube PM was a significant upfront cost, we never thought twice about making that leap. The potential to expand the business using the software was huge.
About The Customer
Inspired Property Management is a privately owned property management company, providing professional property management services since 2009. It has a team of experienced property managers who assist with all aspects of leasehold property management services covering residential, commercial, block and estate management throughout the North and South England. The company started with three directors and one member of staff and has grown significantly over the years. They focus on delivering high levels of customer service, professionalism, transparency, and value for money at every stage of their operations.
The Solution
Going from a simple system to a complex implementation could have been a daunting prospect for a new business. However, Inspired Property Management worked closely with their dedicated Qube PM consultant to make the process as smooth as possible. Inspired Property Management initially took the Purchase Ledger and General Ledger, followed by the Tenant Portal with Maintenance Management. Now, the agent manages 300-315 properties through Qube PM. Qube PM has proved critical to Inspired Property Management and offers tangible benefits, to both the company and their clients. Most notably are the significant time and cost savings delivered by the software. David said: “To send out 20,000 demands a year without the software, we would need an additional seven members of staff, which equates to 150k a year. In this area alone, Qube PM offers excellent return on investment.” In terms of customer service, Inspired Property Management have found the Tenant Portal incredibly valuable. The Portal provides their customers with a ‘self-service’ facility for accessing their account details, where they can view their balance, payment history, service charge statements, check the status of outstanding maintenance work and make payments.
Operational Impact
Quantitative Benefit
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