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NETSCOUT > Case Studies > Instituto Politécnico Nacional Makes High Quality Student Experience a Priority
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Instituto Politécnico Nacional Makes High Quality Student Experience a Priority

Technology Category
  • Analytics & Modeling - Real Time Analytics
  • Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
  • Education
Applicable Functions
  • Business Operation
Use Cases
  • Campus Area Network
  • Remote Collaboration
Services
  • System Integration
  • Testing & Certification
The Challenge
The IT department at Instituto Politécnico Nacional, one of Mexico’s largest public universities, was facing frequent web services outages in the student and staff portals, which negatively impacted the end-user experience. Symptoms included network slowness, web pages not loading, and total site downtime. Disconnected point tools showed parts of the problem, but couldn’t provide end-to-end visibility in order to identify the root cause. The university’s IT team recognized the opportunity to become more proactive in finding and resolving problems in order to improve the student’s digital experience and better support the educational mission of the institution.
About The Customer
Instituto Politécnico Nacional is one of Mexico’s largest public universities. The IT department serves more than 200,000 staff, instructors, and students, across campus locations in more than twenty states. Offering courses at the high school, undergraduate, graduate, and continuing education level, this prestigious institution of higher education is committed to contributing to scientific, technological, and innovative development with positive social impact for the country.
The Solution
In order to improve the reliability of the university’s vitally important web services, the IT team turned to NETSCOUT® to provide critical insights to solve network and application issues. The nGeniusONE Service Assurance platform, with custom service dashboard and Web Services Monitor views, helped IT gain end-to-end visibility into whether problems were in the database, the web server, the application server, or a back-end supporting service. InfiniStreamNG appliances, which transform wire data into Smart Data for proactive detection and troubleshooting, were used to build out a Smart Data Core of visibility across the main campuses. The NETSCOUT solution allowed IT to identify that the Domain Name Service (DNS) server was suffering from significant problems in resolving IP addresses to names entered on web searches.
Operational Impact
  • Improved uptime, availability, and responsiveness of critical applications, such as the student and staff web portals.
  • Dramatically improved student experience.
  • Delivered faster time to knowledge, streamlining the troubleshooting process and improving cross-team collaboration.

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