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Insurance Group Eliminates Blind Spots in Network Visibility To Ensure Digital Transformation Success
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Business Operation
Use Cases
- Remote Asset Management
- Remote Collaboration
Services
- System Integration
The Challenge
The insurance group was implementing a multi-year phased strategy to replace data centers with more cost-effective, easier-to-scale colocation facilities. This was to ensure contact center agents and claims support specialists have reliable access to the applications necessary for delivering high-quality insurance services to policyholders and to support WFH initiatives to provide employees with reliable connectivity to the digital resources they need. However, as these migrations occurred, visibility became a very real challenge. Their IT organization quickly recognized that they had begun to lose awareness of network infrastructure and application service performance. If problems arose in the future, they may be unable to troubleshoot in the new areas.
About The Customer
The customer is a highly rated insurance group, with over $4 billion in annual revenue, that began building its customer legacy nearly two centuries ago. They now provide a wide range of services to millions of policyholders and multiple generations of families in every U.S. state, including health and life insurance, business and retail insurance, safety and workers’ compensation insurance. To support their customers and thousands of employees, the organization has invested heavily in recent years on state-of-the-art digital transformation initiatives to enable WFH flexibility, improve their critical business services, and become more cloud enabled.
The Solution
The insurance group decided to expand and extend their existing nGenius Enterprise Performance Management solution. The first step was to upgrade the nGeniusONE solution. They also added new InfiniStreamNG (ISNG) appliances capable of supporting their 40GB core for real-time traffic monitoring at a colocation facility. ISNG appliances with NETSCOUT Adaptive Service Intelligence® (ASI) technology provide UC&C packet-based monitoring for smart data to be analyzed and viewed in nGeniusONE. The nGeniusONE solution leverages the power of ASI and smart data to assist IT teams in quickly troubleshooting application performance issues. ASI data allows nGeniusONE to provide a holistic view into the performance of components that could potentially degrade the efficacy of an app by continuously monitoring all application traffic—voice, video, and data.
Operational Impact
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