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Insureon's Transformation with RingCentral Cloud Communications Solution
Technology Category
- Robots - Wheeled Robots
Applicable Industries
- Retail
- Telecommunications
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Personnel Tracking & Monitoring
- Usage-Based Insurance
Services
- System Integration
- Testing & Certification
The Challenge
Insureon, a leading online provider of insurance for small businesses, was facing significant challenges with its on-premise PBX system. The system was unreliable, with frequent outages due to the infrastructure's inability to handle the inbound call traffic. The call quality was poor and the setup process was complicated. The company's IT staff found it difficult to maintain and upkeep the system. Additionally, some field agents were using a separate phone system, which made it difficult to track productivity metrics. The company needed a solution that was reliable, easy to set up and maintain, and could handle the high volume of inbound calls.
About The Customer
Insureon is the nation's leading online provider of insurance for small businesses. The company provides coverage for more than 100,000 small businesses and supports top-five banks, brokerages, and insurance companies in serving their small commercial businesses. Insureon places more than $200 million in premium annually. Founded in 1997, the company has 200 employees across three offices in Chicago, Dallas, and Denver. Insureon serves retail clients directly and is committed to providing reliable and efficient services.
The Solution
Insureon decided to switch to the RingCentral cloud communications solution. This cloud-based solution offered simplicity in maintenance and upkeep, which was a significant improvement over the previous on-premise PBX system. The RingCentral mobile app provided employees with increased flexibility in business communication, allowing them to maintain their business identities even when they were away from their desks. The app also enabled employees to access the company directory and send business SMS messages. Furthermore, having all employees on one unified communications system proved extremely beneficial. Management could track call logging and enable call recording across the board for quality assurance control. From an IT perspective, the staff experienced fewer issues with call quality and found RingCentral’s support staff very helpful.
Operational Impact
Quantitative Benefit
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