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Interstate Batteries Powers Up Internal and External Communications with Vonage
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Battery
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Remote Collaboration
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
Interstate Batteries, a privately-owned battery marketing and distribution company, was leveraging a legacy on-premise solution for their unified communications. This solution did not provide the kind of innovation and agility that the company needed to support its employees, both now and in the future. The company was in need of a flexible, unified communications experience for their employees, and a solution that could provide increased productivity and personalized, intelligent customer connections. The challenge was to find a solution that could integrate with existing applications, gathering all the relevant customer history and information into one single view.
About The Customer
Interstate Batteries is a privately-owned battery marketing and distribution company that has been offering quality batteries, industry-leading expertise, and superior customer service and products since 1950. The company is driven by a unique combination of proven experience, integrity, and heart, determined to meet the needs of customers today, while thinking ahead to what they’ll need tomorrow. Interstate Batteries is powered by a distributor network of 300 wholesale warehouses and backed up by more than 200,000 dealers around the world as well as 200 All Battery Center franchise stores. Every member of the Interstate Batteries team is guided by a set of common values and committed to delivering top-quality products, business innovations, and consistently reliable service.
The Solution
To meet its lofty goal, Interstate Batteries turned to Vonage Business Communications (VBC) for a flexible, unified communications experience for their employees, and on Vonage Contact Center (VCC), seamlessly integrated with ServiceNow, for increased productivity and personalized, intelligent customer connections. With Vonage, Interstate Batteries was able to strategically build internal and external communications workflows that met its needs and integrated with existing applications, gathering all the relevant customer history and information into one single view. The implementation of VBC at Interstate Batteries was completed in early March 2020, just as the company was making the decision to shut down its in-person offices for the health and safety of the team.
Operational Impact
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