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Interview with Ray Scarabosio of Jackson Group Property Management
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Inventory Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
The Challenge
Jackson Group Property Management, led by Ray Scarabosio, was facing challenges with their existing property management software, Promas. The company needed a web-based solution to access information and work from anywhere, aiming to improve efficiency and reduce the time spent on mundane tasks. They initially considered Propertyware but found its interface less professional and user-friendly compared to AppFolio. The need for a more integrated solution that didn't require expensive add-ons was also a significant factor in their decision-making process.
About The Customer
Jackson Group Property Management is a full-service property management company based in San Francisco and the Peninsula. The company is led by Ray Scarabosio, who has a background in property management through his family's apartment ownership. Ray is a former president of the National Association of Residential Property Managers (NARPM) and was featured in the book '50 Interviews: Successful Property Managers' by Mike Levy. The company manages a diverse portfolio of properties and aims to provide personalized service while being large enough to handle various property types. They use AppFolio Property Manager to streamline their operations and improve efficiency.
The Solution
Jackson Group Property Management transitioned to AppFolio Property Manager, a web-based and integrated property management software. The decision was influenced by AppFolio's professional and user-friendly interface, which allowed for faster staff training. The integrated nature of AppFolio meant that the company didn't have to worry about expensive add-ons, ensuring a seamless operation. The software's features, such as work order management, Craigslist posting, and enhanced communication capabilities, significantly improved the company's efficiency. AppFolio's collaborative approach also made Jackson Group feel like a valued partner, contributing to the overall success of the implementation.
Operational Impact
Quantitative Benefit
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