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Progress > Case Studies > IQ Solutions Improves Lives by Disseminating Public Health Information
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IQ Solutions Improves Lives by Disseminating Public Health Information

Technology Category
  • Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
  • Healthcare & Hospitals
Services
  • Data Science Services
The Challenge
IQ Solutions, a full-service public-health communications and information firm, was facing a challenge in disseminating content from various sources and in disparate formats for the Substance Abuse and Mental Health Services Administration (SAMHSA). The company had to adapt to new technologies and meet mandates from the White House and other government agencies to use shared platforms, focus on digital formats, and expand their reach when it comes to content dissemination. The company was also under pressure to reduce costs associated with content development and delivery. To meet their goals of modernizing and streamlining their business while expanding SAMHSA's reach, IQ Solutions decided to put together a new content repository.
About The Customer
IQ Solutions is a full-service public-health communications and information firm with a staff of 300. The company delivers specialized expertise and content to healthcare organizations around the world. By combining the effective use of health communications with health information technology, IQ Solutions is focused on improving the quality of life for the people they serve. Currently, they operate nine information centers within the United States Department of Health and Human Services, including the Substance Abuse and Mental Health Services Administration (SAMHSA). Since 2006, IQ Solutions has provided ongoing support and solutions for SAMHSA, operating a 24/7 contact center and treatment referral line, and maintaining a vast information warehouse that includes print materials, websites, social network content, and more.
The Solution
IQ Solutions spent three months evaluating potential solutions to meet their long list of requirements. They decided to convert all of its information into XML format, which allows for easy separation of content and can also restructure that content in many different ways. They chose MarkLogic as it offered enterprise-level search capabilities while preserving the XML structure. The XML data for all publications in the Knowledge Management Platform-over 7,000 total-has been loaded into the MarkLogic database. From there, the team can apply style sheets and easily convert the files into HTML or PDF format for easy retrieval. The data in the centralized XML files is easier to find and revise, ensuring compliance with Section 508 of the U.S. code, which requires that federal agencies and their contractors provide a minimal level of accessibility.
Operational Impact
  • Efficient storage of XML documents far exceeded the team's expectations.
  • All content is stored on a single, centralized platform for easy cross-channel distribution on virtually any device.
  • The data in the centralized XML files is easier to find and revise, ensuring compliance with Section 508 of the U.S. code.
Quantitative Benefit
  • Over a five-year period, there were over 125 million interactions between IQ Solutions and SAMHSA stakeholders.

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