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GPS Insight > Case Studies > Isaac Heating & Air Conditioning Increases Dispatch Efficiency

Isaac Heating & Air Conditioning Increases Dispatch Efficiency

Technology Category

Sensors - GPS

Applicable Industries

Buildings

Applicable Functions

Field Services
Logistics & Transportation

Use Cases

Fleet Management
Vehicle Telematics

Services

System Integration

The Challenge

Isaac Heating and Air Conditioning, a company in business since 1945, faced challenges as they started opening new branches. They needed to become more efficient and streamline their business. One of the biggest areas that needed to be addressed was the efficiency of their dispatching as they added more dispatchers and technicians to the company. They also wanted to be sure that they were sending the closest technicians to calls using the best possible route, which was proving to be a challenge. Prior to implementing GPS tracking, zip codes were being used to dispatch drivers to calls, only to find out that in some cases, out of zip code technicians were actually closer. Given the lack of accuracy in dispatching drivers, this also affected their response time to emergency calls involving water and gas leaks, something that was a huge priority to improve.

About The Customer

Isaac Heating & Air Conditioning is a company that has been in business since 1945. The company has worked diligently, grown and evolved to meet the changing heating and air conditioning needs of homeowners and businesses in Upstate and Central New York. They have 85 vehicles with GPS Insight, which makes up 65% of their fleet. As the company started opening new branches, they realized the need to become more efficient and streamline their business. One of the biggest areas that needed to be addressed was the efficiency of their dispatching as they added more dispatchers and technicians to the company.

The Solution

After a few years of researching GPS tracking technology and testing a few different vendors, Isaac Heating selected the GPS Insight Fleet Tracking Solution in 2009. The simple and easy-to-use interface was a big part of their decision as well as all the many reporting options available. Also, the ability to access their fleet information from virtually anywhere at any time via a computer or iPhone/iPad and receive alerts 24 hours a day made GPS Insight the clear choice. Initially, Isaac Heating faced skepticism from some of their technicians, but by effectively communicating how the technology would be used and explaining what data would be tracked, some of the “big brother” fears subsided. They allowed a 60-day grace period for their techs to adjust to having GPS tracking in their vehicles. Once the grace period ended, they held each tech accountable.

Operational Impact

Isaac Heating quickly realized that speeding was one of their biggest issues upon implementing GPS Insight. Utilizing the speed reports available, they were able to keep an eye on drivers with a heavy foot. This has helped Isaac Heating to cut back on complaints received from other drivers on the road.
The most important area of improvement, however, has been significantly decreasing their response time. Since dispatchers are able to track the actual location of all technicians, they are able to send someone to a location faster.
An unforeseen benefit of using GPS Insight has been improved fleet health. They have diagnostic devices that plug into the engine computer, notifying management when the vehicle needs a repair or service. This allows them to maintain their fleet more efficiently.

Quantitative Benefit

Increase their average MPG by 5-10% just by keeping drivers under the posted speed limit.
Reducing travel time by approximately 12%.
Since the implementation of GPS Tracking in 2009, they have grown and expanded their fleet by 25 vehicles.