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J. Kings Enhances Customer Service with Omnitracs Roadnet and MobileCast
Technology Category
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Food & Beverage
Applicable Functions
- Logistics & Transportation
Use Cases
- Fleet Management
- Real-Time Location System (RTLS)
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
The Challenge
Last spring, J. Kings began looking at ways to further increase customer service, as well as measure driver accountability. They needed better information on driver performance and vehicle locations to provide more accurate answers to customer inquiries. Additionally, they wanted a solution that would give them a competitive edge in the market. The manual routing process was time-intensive, and they had already seen improvements with Omnitracs Roadnet. However, they sought further advancements to enhance their customer service and operational efficiency.
About The Customer
J. Kings is a family-owned and operated foodservice distributor located in Holtsville, New York. They serve over 1700 active customers in the New York metropolitan area, operating 40-45 daily routes and delivering six days a week. Known for their commitment to providing quality products at fair prices and timely deliveries, J. Kings places a high emphasis on outstanding customer service. Their affiliation with Premier Foodservice Distributors of America and ProAct further underscores their dedication to excellence in the foodservice industry.
The Solution
J. Kings turned to Omnitracs Roadnet Technologies for the MobileCast solution, which utilizes internet-ready phones and the MobileCast enterprise server application for real-time route execution. This allows dispatchers to be aware of vehicle positions and delivery statuses, significantly improving customer service. Additionally, they implemented the Roadnet Info Center, a web-based reporting tool that provides visibility into route plans and execution across the organization. This tool enables customer service representatives to quickly access driver route paths and provide updated delivery times to customers without needing to contact dispatchers.
Operational Impact
Quantitative Benefit
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