Download PDF
JCB benefit from 3T’s ‘extensive logistics knowledge’
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Equipment & Machinery
- Transportation
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Fleet Management
- Inventory Management
- Track & Trace of Assets
Services
- Software Design & Engineering Services
- System Integration
The Challenge
As experts in transport management, 3T was first engaged to work with JCB Service in 2008. Whilst the service business had grown significantly since the year 2000, associated transportation costs had increased disproportionally. A drop in machine sales of 40% caused by the global recession also made cost reduction initiatives a priority. 3T was brought in to help the company understand these costs in more detail and to implement both cost reduction and service enhancement initiatives. Areas for action included; Replacement of the transport management system in the European Parts Centre, ensuring effective carrier selection, track and trace and data capture. End of month financial reporting, which was based on carrier invoiced costs. There was no auditing or drilling down into the detail and accounts were presented by carrier invoice date rather than transaction date. An understanding of the company’s carbon footprint in the face of future carbon tax legislation.
About The Customer
Set up in 1945, JCB is a British success story, with 18 factories and over 2,000 dealer depots worldwide. Good customer service and support has always been the core focus of its business model and JCB Service, the division responsible for providing replacement parts, aims to support 95% availability of all requests within 24 hours through its global distribution network.
The Solution
Stage one – The European Parts Centre Global Carrier Manager (GCM) was implemented in the French based European Parts Centre (EPC). A software tool developed in house by 3T for its customers, GCM is designed to meet the specific transport management needs of any shipper. It facilitates the automation of all transport administration and optimises the transport plan. Introduction into the EPC consisted of six key elements: Carrier tender: to manage a European transport tender, identifying the optimum carrier partner for each service level and geographic region. Systems integration: to introduce and integrate GCM with the JCB order management and warehouse management systems, creating track and trace visibility for dealers. This system also provides a complete carrier invoice audit process ensuring the correct tariff is applied to each delivery. Ongoing transport control: to manage the transport operation, producing detailed monthly management reports including a breakdown of cost by dealer, carrier and service level. Carrier integration: including label printing in the carriers’ own formats. Each label has all the necessary transport information, reducing administration at the warehouse and carriers’ hub as well as providing end to end visibility to the point of delivery. Visibility for JCB dealers through a web dealer portal: this enables all JCB dealers to view their order status via the 3T website. Dealers can log onto their own private web page and search for their orders by date and reference. Accessible data includes information such as the date and time their order was received by JCB, when it was processed and picked by the warehouse right through to delivery by the carrier, including which items are in each box. Management reporting: all carrier invoices are now audited automatically by 3T with reports produced on a monthly basis. These include standard cost per dealer and country and service level, as well as bespoke JCB reports such as cost per part category and cost to service each dealer. Sales invoices are imported into the system to enable 3T to calculate transport. Stage two – The World Parts Centre After the model generated significant benefits for JCB it was rolled out to the World Parts Centre -. The focus here was capturing accurate delivery and cost information to enable JCB to more accurately measure their transport costs and service with a view to introducing a programme of continuous improvement. This involved further integration with the WPC warehouse management systems plus additional carrier integrations.
Operational Impact
Quantitative Benefit
Related Case Studies.
Case Study
Smart Water Filtration Systems
Before working with Ayla Networks, Ozner was already using cloud connectivity to identify and solve water-filtration system malfunctions as well as to monitor filter cartridges for replacements.But, in June 2015, Ozner executives talked with Ayla about how the company might further improve its water systems with IoT technology. They liked what they heard from Ayla, but the executives needed to be sure that Ayla’s Agile IoT Platform provided the security and reliability Ozner required.
Case Study
IoT enabled Fleet Management with MindSphere
In view of growing competition, Gämmerler had a strong need to remain competitive via process optimization, reliability and gentle handling of printed products, even at highest press speeds. In addition, a digitalization initiative also included developing a key differentiation via data-driven services offers.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
Case Study
Premium Appliance Producer Innovates with Internet of Everything
Sub-Zero faced the largest product launch in the company’s history:It wanted to launch 60 new products as scheduled while simultaneously opening a new “greenfield” production facility, yet still adhering to stringent quality requirements and manage issues from new supply-chain partners. A the same time, it wanted to increase staff productivity time and collaboration while reducing travel and costs.
Case Study
Integration of PLC with IoT for Bosch Rexroth
The application arises from the need to monitor and anticipate the problems of one or more machines managed by a PLC. These problems, often resulting from the accumulation over time of small discrepancies, require, when they occur, ex post technical operations maintenance.
Case Study
Robot Saves Money and Time for US Custom Molding Company
Injection Technology (Itech) is a custom molder for a variety of clients that require precision plastic parts for such products as electric meter covers, dental appliance cases and spools. With 95 employees operating 23 molding machines in a 30,000 square foot plant, Itech wanted to reduce man hours and increase efficiency.
