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Jones Plastic fast-tracks to scalability & agility with Atera
Technology Category
- Functional Applications - Enterprise Asset Management Systems (EAM)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
The Challenge
Jones Plastic, a global leader in injection molding, manufacturing, and assembly, had challenges managing its IT infrastructure to support remote and on-premise employees. Only seven employees were answering support tickets submitted by more than 800 employees across six international sites. As a result, IT support response times were slow, and communication was ineffective, resulting in wasted time and resources. Jones Plastic sought a solution to control its IT infrastructure and improve its remote access capabilities to employees’ devices.
About The Customer
Jones Plastic is a global leader in injection molding, manufacturing, and assembly. The company operates across six international sites and employs over 800 people. Despite its large scale, the company faced significant challenges in managing its IT infrastructure, particularly in supporting both remote and on-premise employees. With only seven IT employees handling support tickets, the response times were slow, and communication was often ineffective. This inefficiency led to wasted time and resources, prompting the company to seek a more robust IT management solution.
The Solution
By using Atera, Jones Plastic accesses hardware remotely, views the apps used, monitors hard drive space, runs therapeutic reboots, and deploys software bundles effortlessly. Additionally, Atera's customizability allows IT managers to set alarms and receive notifications before problems escalate. For example, alerts can be set for the core temperature of hard drives and the hard drive space available. The implementation of Atera has enabled Jones Plastic to improve its IT support response times to under one hour per ticket, well below the industry standard of between 4-6 hours. The IT team can now deploy fixes to other devices, eliminating recurring problems. As Atera is priced per technician rather than per end-user, the implementation of the solution was easy and cost-effective for Jones Plastic. The company plans to continue to use Atera's services to further improve IT support response times and enable future growth.
Operational Impact
Quantitative Benefit
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