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NETSCOUT > Case Studies > Latin American Bank Gains Network Security Assurance With NETSCOUT
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Latin American Bank Gains Network Security Assurance With NETSCOUT

Technology Category
  • Analytics & Modeling - Real Time Analytics
  • Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Business Operation
Use Cases
  • Chatbots
  • Remote Collaboration
Services
  • System Integration
The Challenge
The IT team at the Latin American retail bank was facing challenges with their existing vendor tools. These tools were reportedly difficult to manage and were unable to address hard-to-resolve issues in the bank’s infrastructure environment. The bank had also outsourced some IT administration activities to a major business consulting company, whose assigned resources were unable to reduce the lengthy mean-time-to-remediate (MTTR) cycles and resolve network and infrastructure incidents. These challenges prompted IT leadership to pursue alternate solutions to address these troubleshooting issues.
About The Customer
The customer is a Latin American retail bank that is widely recognized as a digital innovation leader in the national market it serves. The bank has nearly half of its 20 million customers using digital and mobile applications for their financial transactions. The bank has adopted artificial intelligence technology, resulting in a virtual assistant that uses machine learning and voice technology to remotely address customers’ account and financial transaction questions. The bank is a long-time NETSCOUT customer, with their information technology (IT) team using the nGeniusONE Service Assurance platform and InfinStreamNG (ISNG) data sources to visualize and monitor network performance.
The Solution
The bank extended its organizational commitment to NETSCOUT Service Assurance technology by expanding its nGeniusONE platform licensing and deploying additional ISNG appliances to meet the Network team’s requirements for postincident troubleshooting. NETSCOUT’s single-vendor approach allowed the bank’s Network and third-party IT teams to gain visibility at additional network locations, with nGeniusONE performance analytics consuming smart data generated from that network traffic to provide forensic support required for effective post-incident troubleshooting.
Operational Impact
  • Improved post-incident troubleshooting, with NETSCOUT smart data providing a 'single source of truth' for root cause analysis.
  • The Network team learned what their IT counterparts already knew – NETSCOUT smart data derived in real-time from the bank’s wire traffic provide a constant source of truth in helping reduce MTTR.
  • The improved ability to resolve network issues benefited customers who had to rely on uninterrupted access to needed business transactions.

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