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Leading Airline Optimizes Incident Reporting and Risk Assessment with Intelex
Technology Category
- Functional Applications - Enterprise Asset Management Systems (EAM)
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Aerospace
Applicable Functions
- Discrete Manufacturing
- Quality Assurance
Use Cases
- Asset Health Management (AHM)
- Manufacturing System Automation
- Predictive Maintenance
Services
- System Integration
- Training
The Challenge
Virgin Atlantic Airways Limited (VAA) was looking to replace its separate and disparate incident reporting processes with a single streamlined application that could be accessed by anyone across the entire company. The company required a system that would present a single view of each incident report, allow incidents to be linked to real-time information on flights and employees via web services, and be able to populate certain fields based on that information. The system would also need to be flexible enough to capture varying incident data, where each department could manage its own types of incidents, but also where the incident outcomes, closing comments, causal factors, and all actions taken in relation to the incidents, could be maintained within a single record.
About The Customer
Virgin Atlantic Airways Limited (VAA) is one of the world’s leading long-haul airlines. It has seen over 65 million passengers, employs more than 9,000 people worldwide, and operates a modern, young fleet of 38 aircraft. Today, VAA flies to 30 destinations around the world from its main bases at London’s Heathrow and Gatwick Airports. The company’s main objective was to replace its separate and disparate incident reporting processes with a single streamlined application that could be accessed by anyone across the entire company.
The Solution
Intelex provided VAA with a 100% web-based system that can be accessed from anywhere, is completely configurable, and was able to provide VAA with what it was looking for, and more. The system includes modules for Audit Management and Standard Nonconformances (SNCR) to monitor aircraft, schedule maintenance, and launch defects; Document Control to maintain all checklists used by the auditors; Safety Hazards & Risks to proactively assess risks; capture and analyze incidents; track incidents based on activity type; measure estimated risk vs. actual risk; Local Safety Meetings and Training Management to track, manage, and report on all meetings, course details, and employee training histories; and iForms® System to build an unlimited number of iForm modules.
Operational Impact
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