Leading Australian ISP Required a Streamlined Approach to Network Management

• Analytics & Modeling - Predictive Analytics
• Functional Applications - Remote Monitoring & Control Systems
• Networks & Connectivity - Network Management & Analysis Software

• Software
• Telecommunications

• Business Operation
• Quality Assurance

• Cloud Planning, Design & Implementation Services
• System Integration

Due to its approach of adopting the latest technologies, Servers Australia manages several different solutions concurrently to cater to various customer requirements. Over the years, the company installed a number of products, including Citrix and F5, for load balancing, high availability and Distributed Denial of Service (DDoS) protection. Managing the different systems became a challenge, and made it more difficult to resolve customer issues promptly. This, in turn, was impacting Servers Australia’s commitment to provide the best customer service in the industry. Servers Australia took corrective action by looking for a single solution that could meet all their customers’ needs and cover the wide variety of requirements.

Founded in 2006, Servers Australia is a dedicated Internet Service Provider (ISP) delivering custom hosting services to the largest Australian businesses, including the Australian government. Its customers are promised the best service in the industry, and offered an end-to-end integrated infrastructure that both hosts and delivers applications to users around the globe. Servers Australia is dedicated to providing the highest standards in customer service. It does this by solving its customers’ most complicated problems, which frequently means adopting and integrating new technologies to provide cutting-edge and highly-customized solutions.

Servers Australia began testing A10 Networks’ Application Delivery Controllers (A10 ADC), as well as Brocade’s ADX platform; however, A10 ADC was the prominent choice. “What immediately drew our attention to the A10 ADC was the ability for multi-tenancy within a single device. This gave us the opportunity to offer our customers a solution where they could directly manage their own load balancing requirements,” declared Craig Smithers, Sales Manager for Servers Australia. “Feedback from our customers and technicians is that the A10 ADC increased performance while reducing management and configuration time.” Although A10 Networks is relatively new to the Australian market, A10 ADC immediately stood out as a highly-flexible, high-performance solution. Customer feedback made it clear that the A10 ADC was the best answer for Servers Australia’s ADC multi-vendor consolidation project. During the initial testing phase the A10 ADC performed above expectations in all areas that were tested. As a result, Servers Australia moved all its customers off of the incumbent legacy platforms.

• Servers Australia utilizes the A10 ADC multi-tenancy features to concentrate its clients’ diverse environments onto a single pair of A10 ADC appliances. With Application Delivery Partitions (ADPs), an A10 ADC can deliver more than a hundred virtual ADC instances, consolidating the ADC into virtual platforms, and improving overall efficiency. This allows each partition to act as if it were a unique ADC appliance.
• The A10 ADC provides maximum uptime for applications. The A10 ADC’s High Availability (HA) feature provides sub-second failover and session synchronization between units; ensuring continuous connectivity for an enhanced user experience. Therefore, any failure will pass unnoticed by the end-users, as one A10 ADC appliance transparently replaces the other’s tasks. For Servers Australia, downtime is unacceptable. The A10 ADC ensures network maintenance is transparent and hitless.
• The A10 ADC includes an easy-to-use web-based GUI, allowing administrators to configure their own load balancing services. In addition to the intuitive GUI, the A10 ADC offers an effective, industry-standard CLI; providing Servers Australia engineers flexible management options and easy deployment. The A10 ADC’s wide range of active monitoring and reporting capabilities enables customers to effectively observe activity on their system partitions, while allowing the Servers Australia team to globally manage the device.

• Increased product portfolio with differentiated options.
• Reliable service and decreased maintenance time.
• Scalable performance and ease of implementation.