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Leading Manufacturer’s SD-WAN Conversion Assured By NETSCOUT Virtual Visibility
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Functions
- Discrete Manufacturing
- Quality Assurance
Use Cases
- Factory Operations Visibility & Intelligence
- Predictive Maintenance
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
The company had experienced exponential remote office network changes, with an increase from 50 locations to hundreds of them. To efficiently manage business service delivery to this large-scale remote office network using centralized IT resources, company leadership decided to convert from their hardware-based wide area network (WAN) to a Software-defined WAN (SD-WAN). The identified SD-WAN solution involved numerous technology vendors, including VMware, providing VeloCloud SD-WAN, VMware ESXi hypervisor, vRealize Network Insight, and VeloCloud Orchestrator, Avaya Voice Over IP (VoIP) services running at the remote offices, and Universal CPE (uCPE) and Virtual Network Function (VNF) vendor solutions. During standard pre-deployment activities, the IT team began testing the solution, including how the transformed SD-WAN services would support Avaya VoIP business services. The test results they were seeing were problematic, with the VoIP technology not performing reliably over SD-WAN.
About The Customer
The customer is a leading manufacturer with a comprehensive portfolio of products and services that focus on providing business solutions to consumers, enterprises, and commercial businesses. As part of its corporate response to the social and financial impacts felt by their global customers as a result of COVID-19, the company pledged millions of dollars to support the efforts of front-line healthcare workers and first responders. The company is a long-time NETSCOUT® customer, using the nGeniusONE Service Assurance platform, as well as InfiniStreamNG and vSTREAM virtual data sources across the enterprise environment. The company had experienced exponential remote office network changes, with an increase from 50 locations to hundreds of them.
The Solution
The company’s IT leadership engaged NETSCOUT to enhance visibility that had been lacking in the virtual testing environment in order to effectively troubleshoot and resolve VoIP over SD-WAN testing issues. This resulted in the deployment of the nGeniusONE Service Assurance platform with extended unified communications analytics for real-time VoIP quality monitoring and vSTREAM virtual appliances in VMware virtual chassis, bringing visibility into the VMware ESXI hypervisor, VMware VeloCloud, and VNF environment. With NETSCOUT providing virtual visibility that had been eluding IT leadership, nGeniusONE troubleshooting workflows quickly revealed two key findings that enabled this SD-WAN conversion project to advance to production.
Operational Impact
Quantitative Benefit
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