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Leading SaaS Provider Adopts Aviatrix for Multi-Cloud Readiness and Increased Customer Satisfaction
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Hybrid Cloud
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Software
Applicable Functions
- Business Operation
- Sales & Marketing
Services
- Cloud Planning, Design & Implementation Services
- System Integration
- Testing & Certification
The Challenge
The SaaS provider was faced with the challenge of meeting the demand for multi-cloud service delivery, which caused an exponential rise in complexity to utilize native cloud constructs in an additional cloud. This resulted in re-training of staff, and business requirements that further reduced the agility of the SaaS provider’s cloud IT teams. On-boarding just a single additional CSP resulted in inconsistent network architecture and created inefficient operations as much of the existing automation needed to be refactored for the new CSP environment. The SaaS provider wanted to create a service delivery infrastructure strategy that would provide the best possible end customer experience with the simplest and most consistent infrastructure operations, scale to their growth targets while ensuring security, financial, and reputational risks were minimized.
About The Customer
The SaaS provider in this case study is in the business of using advanced artificial intelligence on customer data to provide actionable business insights that will help its users maximize revenue and has customers around the globe. With their eyes on the future, the company shifted its operations from on-prem to a single Cloud Service Provider (CSP). Eventually they were faced with the inevitable: end customers who required the service be delivered on the CSP platform of the customer’s choice. The SaaS provider’s business leadership demanded multi-cloud agility. Customers needed to be serviced quickly and consistently in a rapidly changing space, or the SaaS provide risked losing millions of dollars in net new revenue.
The Solution
The SaaS provider adopted a simplified multi-cloud strategy with Aviatrix that is capable of on-boarding new Cloud Service Providers (CSPs) within a day, and intelligently programs the native network constructs across all clouds. This has reduced time-to-market by transforming from a single to a multi-cloud network and security architecture that supports the agility and security required to operate mission critical applications. The SaaS provider now automates the on-boarding of new customers, provisioning secure VPNs and resolving any overlapping IP issues for end customers in days instead of weeks. The SaaS provider is now scaling their multi-cloud environment, confident in the Aviatrix Controller’s ability to intelligently manage network correctness, resulting in reliable end-to-end connectivity as it was initially intended.
Operational Impact
Quantitative Benefit
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