Download PDF

Anodot > Case Studies > Leading Telcos Monitor BSS with Anodot; Saving Millions of Dollars Annually

Leading Telcos Monitor BSS with Anodot; Saving Millions of Dollars Annually

Technology Category

Analytics & Modeling - Big Data Analytics
Analytics & Modeling - Predictive Analytics
Analytics & Modeling - Real Time Analytics

Applicable Industries

Telecommunications

Applicable Functions

Business Operation
Sales & Marketing

Use Cases

Predictive Maintenance
Process Control & Optimization
Real-Time Location System (RTLS)

Services

Data Science Services
System Integration

The Challenge

Telecommunications companies are facing the challenge of managing and monitoring an increasing number of products, campaigns, retail channels, prepaid and roaming services, billing, customer experience and support, and order and fraud management operations. The complexity and dynamic nature of business data make it difficult for static monitoring approaches to effectively track these metrics. Despite redundancies in data centers and telecom networks, outages and incidents still occur, impacting network, business, and customer experience management operations. The cost of these incidents can be significant, with a 2016 survey indicating that the average cost of a data center outage rose 7% from 2013 to 2016. For a telco operator with annual revenues of $1B, annual incident costs can range between $11.6M-$41.1M, depending on the types of systems used for monitoring.

About The Customer

The customers in this case study are leading telecommunications companies. These companies are facing the challenge of managing and monitoring an increasing number of products, campaigns, retail channels, prepaid and roaming services, billing, customer experience and support, and order and fraud management operations. They are looking for a solution that can help them stay on top of these metrics and ensure that their underlying business support systems enable profitability and growth. The customers are also dealing with the impact of outages and incidents on their network, business, and customer experience management operations. They are in need of a solution that can provide early detection of revenue issues and business system failures.

The Solution

Anodot offers an AI/ML-based autonomous solution for monitoring telecommunications operations. The solution ingests data from siloed business operations systems and uses patented algorithms to autonomously analyze millions of KPIs. This provides early detection across the entire telco ecosystem, delivering the right alerts to the right stakeholders, saving valuable investigative time, and accelerating root cause detection. Anodot's solution is used by leading telcos to monitor their BSS operations at scale, including billing, sales, provisioning, application experience, and customer care. This helps to optimize business processes, reduce customer care costs, improve brand and network quality, and consequently improve customer experience. Anodot's Deep 360™ monitoring technology uses a patented ML approach that monitors 100% of data, learns every metric's behavior, tracks data throughout the enterprise, and provides spot-on alerts to critical failures.

Operational Impact

Anodot's solution provides early detection of incidents, reducing the time spent looking for issues and allowing more time to focus on resolution.
The solution delivers the right alerts to the right stakeholders, saving valuable investigative time and accelerating root cause detection.
Anodot's autonomous monitoring technology provides spot-on alerts to critical failures, helping telecom operators monitor their existing infrastructure in a more automated fashion.

Quantitative Benefit