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NETSCOUT > Case Studies > Leading U.S. Bank Assures User Experience and VPN Performance During Critical Times
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Leading U.S. Bank Assures User Experience and VPN Performance During Critical Times

Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Business Operation
Use Cases
  • Remote Asset Management
Services
  • System Integration
The Challenge
The bank faced a significant challenge when the COVID-19 pandemic prompted management to instruct employees to work from home. This led to an unprecedented use of the bank's virtual private network (VPN), posing visibility and monitoring challenges for the IT team. As more employees and clients began to rely on digital platforms for their financial transactions, the bank's IT team had to ensure consistent, high-quality service delivery. The bank's financial livelihood became even more linked to its ability to successfully process online banking, bill-pay services, and other financial transactions that were now critically important for clients in financial need.
About The Customer
The customer is a U.S.-based bank that provides financial, insurance, investment, mortgage, and loan services to more than 70 million worldwide customers. The bank's employee base is technically savvy, leveraging a suite of business applications that in turn support the digital platforms increasingly preferred by clients for their financial transactions. The bank is a long-time nGeniusONE customer, with information technology (IT) teams across the business using NETSCOUT smart visibility and real-time analytics for proactive monitoring, troubleshooting, and service assurance across the business.
The Solution
The bank responded to these escalated business demands by leveraging their long-time business partnership with NETSCOUT. They used their pre-existing nGeniusONE views of network links and data center locations to plan appropriate bandwidth upgrades. They also evaluated earlier nGeniusONE analytics and reporting to identify those VPN architecture elements that needed similar network capacity enhancements. The bank strategically deployed purpose-built InfiniStreamNG (ISNG) appliances from the internet access links to the data center network core to support 100G speeds required for today's business transaction volumes.
Operational Impact
  • The bank was able to confidently move ahead with this critical upgrade within days of seeing the dramatic impacts of the pandemic.
  • The bank nimbly increased network bandwidth and VPN capacity to support increased digital transactions and remotely coordinated business services at a most critical time.
  • These decisive actions have not gone unnoticed in the global business community, with media coverage favorably disposed toward the bank's decisions to close branches to safeguard clients and employees.

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