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Lincoln Property Company Adopts Entrata Paperless Program for Enhanced Efficiency
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Digital Twin
- Remote Asset Management
- Remote Control
Services
- System Integration
- Training
The Challenge
In 2015, Lincoln Property Company aimed to eliminate its reliance on physical leasing binders and rent drop boxes. Despite already utilizing several of Entrata’s paperless solutions, achieving a fully paperless operation across its 750+ properties in 28 states was a significant challenge. The launch of the Entrata Paperless Program provided Lincoln with the necessary marketing materials and training to promote paperless adoption across its portfolio.
About The Customer
Lincoln Property Company, headquartered in Dallas, Texas, manages over 202,000 units and operates a diverse portfolio of owned and fee-managed properties. The company is committed to leveraging innovative solutions to enhance operational efficiency and resident satisfaction. With a substantial presence across 28 states, Lincoln Property Company is a significant player in the real estate industry, continuously seeking ways to improve its services and streamline its operations.
The Solution
Lincoln Property Company embraced the Entrata Paperless Program, which included comprehensive training and customized marketing materials to promote the transition to paperless operations. The program emphasized the use of the ResidentPay app, which facilitated online payments and improved overall efficiency. Despite initial concerns from some staff members about the abrupt shift, Entrata’s education and training efforts helped alleviate these worries. The program's implementation involved sealing off night drops and encouraging residents to utilize the online payment options, significantly enhancing the adoption of digital solutions.
Operational Impact
Quantitative Benefit
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