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Logical Position scores a 30% sales increase with LiveChat
Applicable Functions
- Sales & Marketing
The Challenge
Logical Position, an online marketing agency, was facing stiff competition in the online marketing scene. The cost of landing a customer on their website was around $30. They were looking for a solution to increase their leads and stand out among their competitors.
About The Customer
Logical Position is an online marketing agency based in Portland, Oregon. Founded in 2009, the company specializes in cultivating custom Internet marketing campaigns that increase visibility, improve the bottom line, and garner results. With more than 1200 customers, Logical Position is one of the biggest Google Partners in the United States. They are committed to increasing the online revenue and brand strength of their clients through search engine and social media marketing.
The Solution
Logical Position implemented LiveChat on their website to offer immediate help for clients who are looking at their site along with 10 other competitor sites. The company's agents use both desktop and mobile apps to chat with potential customers. The iOS and Android LiveChat apps allow them to always be inches away from leads at all times. This implementation turned out to be a big hit, with clients always very pleased that they can use chat to contact Logical Position’s agents.
Operational Impact
Quantitative Benefit
