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Love in Action dedicates more time & money to orphans and those in need thanks to Resco
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Functions
- Field Services
Use Cases
- Remote Collaboration
Services
- System Integration
The Challenge
Love in Action is a charity organization based in Uganda that provides support, education, and care to orphans and local families in need. The organization's social workers regularly visit the children to monitor their progress in education or recovery from physical or psychological abuse. These visits often occur in areas with limited or no internet access. Seven staff members use Salesforce to maintain records of sponsors and clients. Through Salesforce Community Cloud, sponsors can see all documentation and up-to-date data of the children they support. However, the lack of internet access in some areas posed a challenge to updating and accessing this data in real-time.
About The Customer
Love in Action is a non-profit organization based in Masaka, Uganda. The organization has 60 employees and is dedicated to providing support, education, and care to orphans and local families in need, often affected by diseases like HIV/AIDS. With the help of sponsors and donations, Love in Action has managed to set up and run a nursery school for over three hundred students, a secondary school with a hundred children, a medical clinic, and a farm in the forest near Lake Victoria in Uganda.
The Solution
Love in Action discovered Resco, a mobile application, at a Salesforce conference. The application allows the organization's social work team to enter, view, and edit Salesforce data even in areas with no or limited internet access. The application is easy to configure and works on all platforms and devices, including slightly outdated ones like iPad2. This means the organization does not need to invest in the latest, fastest, and often more expensive equipment. At the clinic, nurses record details of children's visits on their iPads and then synchronize once per day. The school bursar also uses an iPad to record children's details.
Operational Impact
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