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Loyola University Maryland's Network Services Group Utilizes LM Config for Efficient Network Management
Technology Category
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Education
Applicable Functions
- Business Operation
Use Cases
- Remote Asset Management
Services
- System Integration
The Challenge
The Loyola University Maryland Technology Services Department's Network Services group is tasked with maintaining an increasingly distributed IT infrastructure. This infrastructure supports a variety of campus services, including Internet access and security systems, for the 4,000 undergraduate students, 2,000 graduate students, faculty, and staff that rely on them. One of the key challenges to managing an increasingly distributed network is maintaining visibility. As the team scales and the environment becomes more spread out geographically, sharing knowledge about device configurations between team members becomes critical to network health. Configuration changes are part of standard troubleshooting but they're typically not the first thing a team checks during an outage.
About The Customer
Loyola University Maryland is a prominent educational institution with a total student, faculty, and staff population of 4,585 across multiple campuses. The university's Technology Services Department's Network Services group is responsible for maintaining an increasingly distributed IT infrastructure. This infrastructure supports a variety of campus services, including Internet access and security systems, for the 4,000 undergraduate students, 2,000 graduate students, faculty, and staff that rely on them. The Network Services group is currently using LM Config to monitor and manage configurations for several clusters of switches with a plan to deploy LM Config across all switches and routers.
The Solution
The Loyola Network Services group is using LM Config to monitor and manage configurations for several clusters of switches with a plan to deploy LM Config across all switches and routers. LM Config provides system managers with alerts when a configuration change occurs. They can easily acknowledge the alert, track resolution status, or restore the configuration themselves. As additional services are layered on top of the existing network, configuration changes present a major potential fail point at every node. LM Config helps IT teams remain transparent and agile by centralizing configuration management and seamlessly integrating it with existing infrastructure monitoring.
Operational Impact
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