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LogicMonitor > Case Studies > Lucy Group Prevents Outages Through Centralized Global Monitoring via LogicMonitor
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Lucy Group Prevents Outages Through Centralized Global Monitoring via LogicMonitor

Technology Category
  • Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
  • Electronics
Applicable Functions
  • Discrete Manufacturing
  • Logistics & Transportation
Use Cases
  • Predictive Maintenance
  • Real-Time Location System (RTLS)
Services
  • Cloud Planning, Design & Implementation Services
The Challenge
Lucy Group is a diversified international group with businesses across several sectors and operates in over sixty countries. The Group depends on the availability and performance of its IT and networking infrastructure, which is located in data centers spanning the globe. Before switching to LogicMonitor, Lucy Group used a number of locally managed monitoring tools to keep systems up and running. However, there was no single overview of the infrastructure as a whole, making it hard to efficiently manage their global infrastructure. As the group scaled its infrastructure to meet increased customer demand, a centralized monitoring system became essential to bridging the gap between technical and service delivery teams by providing visibility across the entire global infrastructure.
About The Customer
Lucy Group is a diversified international group with operating businesses across a number of sectors: Lucy Castings, Lucy Controls, Lucy Electric and Lucy Real Estate. Since its origin in Oxford, UK, over 200 years ago, the Group has grown and evolved. Lucy Group now employs over 1,400 people across 10 regions and operates in over sixty countries. As a global business, Lucy Group depends on the availability and performance of its IT and networking infrastructure, which is located in data centers spanning the globe.
The Solution
After evaluating a number of monitoring platforms, Lucy Group chose LogicMonitor to make life easier within their complicated business and reduce the risk of costly outages. They liked consolidating views within a single pane of glass and through unlimited customizable dashboards. The Lucy Group also liked the SaaS nature of the solution. After just two months, Lucy Group was successfully monitoring 20 services. Today, Lucy Group continues adding workloads to LogicMonitor in addition to enhancing alerts and thresholds to meet business needs. The Group plans to integrate LogicMonitor with tools such as ServiceNow CMDB to enable automated transfer of information between systems and maximize their other tools.
Operational Impact
  • LogicMonitor’s comprehensive and customizable dashboards enabled Lucy Group to retire its previous monitoring tools and create a unique dashboard for each Lucy Group operation that shows relevant business-specific information.
  • The group has also set up escalation chains within the platform, so that comprehensive information about issues or incidents can be passed efficiently up the chain to make for speedier resolution and informed decision-making and rapid action.
  • Post-LogicMonitor implementation, there are fewer escalations than before thanks to Lucy Group’s service desk feeling empowered to do more than simply react to issues. Instead, the desk can be proactive with alert thresholds, so that issues can generally be identified and resolved before they reach a stage that requires escalation.
Quantitative Benefit
  • In the first six months, the only midnight call he received was related to an airconditioning outage at one of the data centers.

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