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Luxury Estates International delivers the best first–class service thanks to LiveChat
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Sales & Marketing
Services
- Software Design & Engineering Services
The Challenge
Luxury Estates International (LEI), a real estate brokerage specializing in luxury real estate, needed a tool to respond to all domestic and international clientele 24/7. Their customers were making life-changing decisions and required immediate answers to their questions. The goal was to enable both buyers and sellers to find answers quickly by interacting with them in real time. The company also wanted to ensure that the chat tool would fit the look of the website and its luxury homes in the background.
About The Customer
Luxury Estates International (LEI) is an upscale real estate brokerage specializing in marketing and selling the world’s finest luxury homes, high rise condos, top–of–the–line penthouses, and most sought after pieces of land. LEI is based in Las Vegas, Nevada, USA. The company is committed to delivering the best first-class customer service to its clients. LEI's clientele includes both domestic and international customers who are making life-changing decisions and require immediate answers to their questions.
The Solution
LEI implemented LiveChat on its local site Luxury Homes Las Vegas. The agents use both desktop and mobile application to chat with their visitors whenever such need arises. The company customized its chat window to fit the look of the website and its luxury homes in the background. They set a pre-chat survey, asking visitors about name and basic contact details before starting a chat. They also integrated LiveChat with MailChimp so when visitors fill out the pre–chat survey, they can also sign-up for newsletter campaigns. While chatting, LEI’s agents often use file sharing feature. They send their customers all kinds of files over the chat window. Sometimes LEI’s agents utilize LiveChat to schedule a confidential listing consultation.
Operational Impact
Quantitative Benefit
