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NETSCOUT > Case Studies > Major Latin American Bank Implements Proactive Monitoring, Assures Network Reliability
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Major Latin American Bank Implements Proactive Monitoring, Assures Network Reliability

Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
  • Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Business Operation
Use Cases
  • Predictive Maintenance
  • Remote Asset Management
Services
  • Data Science Services
  • System Integration
The Challenge
The bank was experiencing intermittent service degradations and outages, which were negatively impacting the customer experience and jeopardizing the bank’s service reputation. The IT team was under tremendous pressure to achieve service assurance, but their tools were ineffective at detecting and resolving issues before users were impacted. They found themselves in a reactive position, relying on outdated tools to try and uncover the source of issues. The Network, Applications, and Unified Communications (UC) teams recognized the need to be more proactive and collaborative as they all engaged in troubleshooting the root cause of problems but did not have the necessary data to easily collaborate.
About The Customer
The customer is a major Latin American bank with more than 500 retail branch locations across the country and over 8.8 billion dollars in assets. The bank provides banking, insurance, and consumer and financial services to their customers. Thousands of employees work tirelessly to ensure a smooth and reliable banking experience. Many of their hundreds of branches operate in remote rural areas where consumers have no other options for these vital services, making the bank's offerings all the more important. The bank's employees and customers, particularly in geographically dispersed branch locations, rely on network connectivity and voice systems to complete vital transactions in a timely manner.
The Solution
To overcome its network monitoring challenges, the bank turned to NETSCOUT. The bank implemented the nGeniusONE Service Assurance platform, powered by Adaptive Service Intelligence (ASI), along with InfiniStream appliances and nGenius Packet Flow Switches. These solutions were deployed to quickly identify, isolate and mitigate critical service issues before they could impact the business. By transforming the high-value wire traffic into “smart data,” nGeniusONE solutions delivered smart analytics to ensure security, manage risk, facilitate superior decision making, and drive service performance through automation and pervasive deployment. The bank’s IT team implemented the nGeniusONE solution in the financial institution’s datacenters, relying on the service dashboards and workflows to proactively detect and notify them whenever service degradations were occurring.
Operational Impact
  • The bank's IT team was able to maintain service assurance while reducing overlapping tool usage and improving business continuity processes.
  • IT was able to proactively monitor applications and the network, enabling them to rapidly triage problems, reduce MTTR, and assure availability and performance.
  • This led to improved management of SLAs with their end users, enabled IT to detect and solve problems before they impacted users or customers, and reduced the number of incidents reported to the IT helpdesk.

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