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ManpowerGroup Analytics: Now Faster, Better and More Strategic
Technology Category
- Analytics & Modeling - Data-as-a-Service
- Analytics & Modeling - Predictive Analytics
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Demand Planning & Forecasting
- Predictive Quality Analytics
Services
- Data Science Services
- System Integration
The Challenge
ManpowerGroup, one of the largest HR companies in the world, realized that it held a great deal of valuable data. However, it was not leveraging this information to drive competitive advantages for itself or its clients. The company needed to develop data-driven business review documents that could be used to drive strategic conversations. However, users asking the IT team to script and run reports from the Cognos Enterprise business intelligence solution faced a long queue. If the resulting document answered the wrong question, or users developed new questions after seeing the results, the process had to be repeated. This approach produced inconsistent answers to a question depending upon who you asked. These homegrown solutions also carried the risk of errors. Manpower has offices in more than 80 locations across the globe. While North American data is housed in a data warehouse, data from other locations could be provided in a number of different formats. Blending information from these disparate data sources into a cohesive customer presentation was a long, manual process.
About The Customer
ManpowerGroup, founded in 1948 and headquartered in Milwaukee, WI, is one of the largest HR companies in the world. With 400,000 clients in 80 countries and territories, Manpower had stores of data that it wanted to use to better serve its clients. The company provides workforce solutions, including recruitment and assessment, training and development, career management, outsourcing, and workforce consulting. Manpower has offices in more than 80 locations across the globe. While North American data is housed in a data warehouse, data from other locations could be provided in a number of different formats. In 2010, Manpower established an analytics team and acquired TAPFIN, a human resources managed services provider.
The Solution
In 2010, Manpower established an analytics team and acquired TAPFIN, a human resources managed services provider. The newly-established corporate analytics team wanted to align its efforts with TAPFIN’s analytics, which was produced and distributed through Tableau Server. A few people within Manpower were already using Tableau Desktop for client insight; the TAPFIN acquisition brought additional attention to Tableau, and usage began to increase. The analytics team began to provide Tableau visualizations for use in business reviews with clients. Today, more than 20 people are authoring reports in Tableau and up to hundred are seeing and interacting with completed visualizations. The team is primarily self-taught, through videos from tableausoftware.com and power users training newer users. Manpower recently participated in its first Tableau Training on-site. The analytics team usually works with data extracts for increased speed and performance, but occasionally will connect to larger data sources. The team has just started experimenting with the hosted version of Tableau Server, Tableau Online.
Operational Impact
Quantitative Benefit
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